Position Title: Internship – Customer Success (Performance)
Reports to: Customer Success Lead
Work Location: Greensboro, N.C.
About Us:
At apexanalytix, we’re lifelong innovators! Since the date of our founding nearly four decades ago we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We’re the perfect balance of established company and start-up. You will find a unique home here.
And you’ll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you’ll be helping build that reputation.
Read more about apexanalytix - https://www.apexanalytix.com/about/
Quick Take
We are seeking a dynamic and motivated individual to join our team as a Customer Success Intern. This internship offers hands-on experience in customer success and implementation within a fast-paced and innovative environment. As a Customer Success Intern, you will work closely with experienced team members and play a key role in facilitating the smooth operation of project management activities. From coordinating essential meetings to ensuring accurate tracking of supplier data, your contributions will directly impact our success.
The Work
- Coordinate meetings with project & customer success managers to ensure alignment on project objectives and milestones.
- Updating supplier API spreadsheets to maintain formal tracking
- Proactively reaching out to vendors to facilitate communication and streamline procurement processes.
- Reviewing client contracts to ensure compliance and understanding of project requirements.
- Assist with customer-success related projects and initiatives that elevate the experience for our clients.
The Must-Haves
- Pursuing Bachelors or Masters in Business, Economics, or other related major.
- Proficiency in Excel to effectively manage and manipulate data for reporting and analysis.
- Familiarity with PowerPoint to create engaging presentations.
- Strong interpersonal skills with the ability to connect seamlessly with multiple departments to gather relevant information and insights.
- Self-starter mentality with the drive to take initiative and tackle tasks independently.
- Strong attention to detail to ensure accuracy and precision.
- Some knowledge of apex products/services is desired but not mandatory; willingness to learn and adapt to new concepts is valued.
Over the years, we’ve discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call “The apex Way”. Read more about The apex Way - https://www.apexanalytix.com/careers/
Benefits
At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees’ growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.”
With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.
About Us:
At apexanalytix, we’re lifelong innovators! Since the date of our founding nearly four decades ago we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We’re the perfect balance of established company and start-up. You will find a unique home here.
And you’ll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you’ll be helping build that reputation.
Read more about apexanalytix - https://www.apexanalytix.com/about/