The team member in this position will conduct sales calls, solicit corporate accounts and detail short term group business from the inquiry phase through execution of the groups’ meeting or event. Responsible for achieving short term sales revenue goals through contract negotiation, upselling of menus and efficient event management. The individual in this role will have the ability to represent the property at industry events, tradeshows and in board meetings. The individual will be responsible for annual revenues exceeding $2 million in food, beverage, and rooms revenue.
ESSENTIAL JOB FUNCTIONS/DUTIES:
- Engage in a sales-focused atmosphere that promotes growth
- Maintain knowledge of competitors; understand and develop SWOT analysis regularly
- Effectively communicate with internal and external stakeholders
- Full working knowledge of Salesforce and Delphi-like systems including familiarity with blocking guestrooms, meeting space, and BEO execution.
- Respond to qualified leads in tech portals and third party agency sites such as CVENT.
- Prepares, plans and conducts property site visits weekly
- Negotiate hotel contracts with experienced meeting, event, and travel professionals
- Understand and analyze rooms to space ratio for maximum revenue
- Work closely with audio visual and other off site vendors
- Prepare banquet event orders and work closely with the Food & Beverage department
- Coordinate and manage all details of banquet functions; attend and participate in BEO meetings, resume meetings and in-housing meetings
- Monitor group room blocks, and provide pick up reports as required
- Create Resumes and present detailed information at resume meetings
- Ability to work effectively under time constraints and deadlines
- Adaptable communication style
- Other duties as assigned
Managing Profitability:
- Solicit and maintain a continuous funnel of transient and short term business
- Develop a sales plan and work through implementation
- Identify opportunities to grow revenue in both transient, group and social business
- Understand and maintain relevant standard operating procedures for business efficiency
Ensuring Exceptional Customer Service:
- Create an atmosphere that meets or exceeds guest expectations
- Set a positive example for both team members and guests
- Engage with guests to obtain feedback on quality and service standards
- Respond to and manage situations requiring service recovery
- Strive to improve service performance
Bachelor's degree preferred
Three (3) years of experience in a similar position preferred.
- Must be at least 21 years of age.
- Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel
- Knowledge of LMS, Delphi, and Salesforce
- Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
- Deep understanding of managing all aspects of meetings and banquet functions
- Must have exceptional communication, interpersonal and customer service skills
- Must be able to obtain/maintain any necessary licenses and/or certifications
- Must be willing to travel via all transportation methods
- Ability to conduct outside sales calls
- Hotel background strongly encouraged
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.