SUMMARY: To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate KEY RESPONSIBILITIES: Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversities for all customers (internal and external) Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed. Performs other duties as assigned MINIMUM QUALIFICATIONS: 3-5 years experience in related field Excellent phone and face-to-face customer service skills Excellent communication skills with attention to details both verbally and in writing Ability to work independently and take initiative in the absence of management Good judgment and problem-solving skills Possess good organization skills and time management Ability to develop and train administration staff new processes to promote efficiency and patient experience EDUCATION: High School Diploma or preferably Associates Degree in related field Pay Range: $20.32-$29.68 Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721 Work Type: 3 days per week 8am-430pm Work Shift: Day Driving Required: No Union: 1199 Seiu United Healthcare Workers East As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission

SAH Administrative Assistant II.

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