At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. Job Summary Virtual Medical Science Liaisons (MSL) are medical professionals with deep content knowledge about specific disease states, Lilly and competitor compounds along with having knowledge on current issues in the therapeutic areas they represent. This is an office based role. MSLs recognize and communicate feedback and insights of strategic importance from their interactions with Scientific Experts, to better inform Lilly’s strategic direction for research and commercialization. By facilitating scientific exchange between industry and the scientific community, MSLs have the opportunity to shape the future of healthcare by providing needed information that addresses important clinical and scientific questions. Job Responsibilities Maintain and effectively communicate deep scientific knowledge Engage and ensure continuous learning to maintain the highest level of technical expertise within their respective therapeutic area. Be equipped to answer deep scientific questions and be sought after by their customers based on peer-credible knowledge and expertise. To establish oneself as a reliable, trusted, resource of unbiased, accurate, up-to-date, medical and scientific knowledge requested and desired by customers. Excellence at customer engagement and support medical/scientific information needs of scientific experts Ensure virtual engagement through mutually beneficial 2-way dialogues with scientific experts. Provide timely, rapid scientific follow-up to HCP requests and engage proactively, in a compliant manner, delivering consistent, high-quality virtual interactions at high frequency. Integrate personal and non-personal channels (e.g., Veeva Approved Email, MS Bookings, Launch on Demand, Get in Touch, Medical Information) into a coordinated omnichannel engagement journey, in line with compliant virtual engagement standards. Act as the primary interface between Lilly medical and scientific experts to deliver the best-in-class customer experience through application of effective emotional intelligence and deep understanding of customer needs. Connect scientific experts with Lilly resources or internal business partners as appropriate and identify possible collaborative research or external collaborations. Strategic vision and leadership Synthesize complex data and effectively communicate meaningful clinical insights and unanswered customer questions received from Scientific Experts to Lilly medical and cross-functional teams (CFT). Use reactive problem-solving skills and utilize internal resources effectively to execute upon solutions. Use a principle-based decision-making approach to make decisions independently or escalate them appropriately. Cultivate internal networks and collaborate effectively across functions with an active contribution to medical planning and strategy in the affiliate. Partner closely with Field MSLs to share target lists, hand over HCP needs and align on coverage, and contribute shared insights to a coordinated field medical plan. Virtual coverage ownership Demonstrate strategic analysis, planning, and prioritization to maximize efficiency. Implement and evaluate a strategic virtual coverage plan (based on BI&A-defined HCP lists and segments rather than geography) prioritizing core activity and take personal accountability for results. Contribute to and take accountability for vMSL KPIs and medical impact measures (beyond activity metrics), and share learnings to continuously refine the virtual engagement model. Execute the role in a compliant manner, adhering to all governing internal and external requirements, procedures, and laws, demonstrating good judgement at all times. Professional Development Keep up to date on trainings for professional development. Ensure Performance Management objectives are completed in line with company process. Understanding of all company policies and procedures. Job Qualifications Education MD or PharmD Experience Core Proven experience to work as an individual and team contributor. Proven experience to engage medical professionals, including through virtual or remote channels. Experience with academic communities, medical research, and medical education process. Desirable Minimum of 1 year’s MSL experience within a multinational company. Experience in Diabetes and Weight Management therapeutic areas preferred. Soft Skills High learning agility to comprehend and effectively communicate large amounts of complex scientific content in a clear and concise fashion. Independent contributor to be able to work autonomously, effectively managing multiple priorities and projects. Strategic and critical thinking to analyze, assess and evaluate information and interpret impact or relevance to future states. Strong verbal and written communication skills. Resiliency in managing complex challenges. Strong teamwork and interpersonal skills. High emotional intelligence. Strong relationship building and networking. Ability to build trust and relationships remotely and to manage a high volume of short, focused virtual interactions. Strong planning and organization. Technical Skills Advanced presentation and computer skills with expertise in literature identification. Proven proficiency in using virtual engagement, digital or other communication tools needed for role. Other Qualifications Ability to travel occasionally (e.g., congresses, trainings, Field Medical team meetings). Travel is expected to be limited; domestic travel may be required and international travel only occasionally. May require evening/weekend work. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #WeAreLilly

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