We're looking for a Hybrid Specialist for Unusual Activity Reporting and Israeli Product Support to join our growing Israel Hybrid Team.
You will optimise and align operational processes, collaborating with Reporting operations, product teams, central quality, and knowledge management. As an individual contributor, you'll impact operational excellence through process standardisation and risk mitigation. This role offers a unique opportunity to support Wise's mission in Israel and grow as a specialist.
Your Mission: Protect our customers and Wise by reporting unusual activity to the Israeli FIU and contributing to the improvement and growth of ILS operations. We seek individuals passionate about financial crime risk who thrive in a fast-paced, rapidly growing fintech environment.
Responsibilities:
- Analyse customer account and payment activity
- Summarise investigation findings
- Independently prepare and submit unusual activity reports to the Israeli FIU in Hebrew
- Communicate with customers to handle escalated or complex cases with strong empathy and clear communication
- Support ILS operations under the Israeli license by creating and refining operational frameworks
- Serve as first point of escalation for process-related issues within ILS operations
- Collaborate with Operations, Knowledge Management, Compliance, and product teams to map processes, identify issues, and develop solutions
- Establish and maintain effective professional relationships across all organisational levels
- Develop deep understanding of business models, customer types, country risks, and regulatory requirements across multiple geographies
A bit about you:
- Proven ability to identify inefficiencies and improve workflows for enhanced operational efficiency;
- Strong project management skills, from planning to execution and monitoring;
- Excellent communication skills, capable of articulating process updates to diverse stakeholders;
- Strong relationship-building skills and experience facilitating cross-team collaboration;
- Your verbal and written English and Hebrew skills are excellent;
- You can work autonomously within a limited variety of well-defined procedures and practices (not necessarily standardised);
- You are able to handle more complex activities with moderate variation. You can deal with less straightforward questions, coordinate with as many sources of information necessary within and outside the business to support solutions;
- You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.