What is Talent Community? Our Contact Centre Service Advisor Community is for exceptional service advisors who want to shape the future of Harrods. By joining, you’ll stay connected to upcoming Contact Centre opportunities. About the Role As a Customer Service Advisor in the Contact Centre, you will be personable and empathetic whilst listening to our customers to handle their complex queries and find solutions. You will support our customers across all communication channels including email, telephone, livechat, WhatsApp and social media, aiming to resolve queries on first contact, minimising future contacts and simplifying processes for the benefit of the customer. In the role, you will accurately capture the reasons for contact to allow the business to understand opportunities to develop, work collaboratively across teams to consistently get the right solution for the customer, and take ownership and resolve queries to a high standard in line with Harrods Values and policies. You will also: Achieve agreed KPI targets for quality and productivity. Continue to learn and grow by developing skills beyond core activities. Seek opportunities to retain customer loyalty and create memorable experiences. Future Opportunities This is an opportunity to register your interest in potential future Contact Centre Service Advisor positions and is not linked to a current vacancy. While you may not hear from us immediately, joining our Talent Community ensures you'll be considered when suitable opportunities become available that match your skills, experience, and interests. Join Us If you'd like to explore a future in Customer Services with Harrods, we'd love to hear from you. Register your interest today and become part of our Contact Centre Service Adviosr Community to stay connected with upcoming opportunities across our stores. Additional Information: Time Type: Permanent Department: Retail Operations (Chris Wells) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.

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