Director Account Management - Partnership Build & Optimization - Remote in US, CAN, UK, or IRE ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. Director, Account Management – Partnership Build & Optimization Position Summary The Director, Account Management within the Strategic Partnership & Integration Solutions Team serves as a partnership build methodology expert and drives all aspects of partnership infrastructure creation and optimization. Collaborating with other key ICON and externally facing partnership leaders, this role engages early in the process to directly understand partnership needs, offers best practice recommendations, and negotiates and designs fit-for-purpose partnership build plans. This role drives partnership implementation activities, ensuring that partnership infrastructure, governance, processes, technology, and stakeholder requirements are established effectively and delivered on time and to a high standard of quality. This role ensures successful partnership launch, sustainability, and ongoing optimization. Key Responsibilities Partnership Early Engagement Activities Contribute to RFIs / RFPs with partnership content Contribute to partnership level bid defenses Engage with key partnership level internal and external leaders to understand partnership needs in order to develop a fit-for-purpose infrastructure Work with the partnership Commercial Lead and Partnership Relationship Lead to ensure opportunities for all ICON services are highlighted for the partnership Partnership Build & Optimization Develop comprehensive partnership build and optimization plans tailored to the needs of each strategic partnership Define workstreams, milestones, dependencies, deliverables, timelines, and success measures. Establish governance structures, stakeholder engagement maps and plans, communication frameworks, and operational processes required for partnership success. Continuously evaluate partnership performance and identify opportunities for optimization and efficiency improvements Build Execution & Delivery Lead the implementation of partnership build and optimization plans from initiation through completion. Drive timely completion of all build activities while maintaining high standards of quality and compliance. Monitor progress against agreed milestones, proactively identifying risks, issues, and mitigation strategies. Ensure all partnership deliverables are completed, documented, and transitioned effectively into business-as-usual operations. Stakeholder & Client Engagement Serve as a primary point of contact for partnership build and optimization activities. Build and maintain strong working relationships with sponsors, and internal cross-functional stakeholders and key partnership leaders. Facilitate effective decision-making through clear communication, issue resolution, and escalation management. Provide regular status updates, executive-level reporting, and progress communications to stakeholders. Partnership Kick-Off & Logistics Management Design, propose, and facilitate Partnership Build Kick-Off Meetings. Define meeting objectives, agendas, and expected outcomes to ensure successful partnership mobilization. Oversee build logistics, including stakeholder participation, meeting schedules, communications, documentation, and action tracking. Oversee support activities and ensure effective coordination of administrative and operational tasks. Partnership Framework / Infrastructure Ensure alignment between client expectations and internal delivery teams Deliver and effectively roll out a customized, sustainable partnership framework Ensure maintenance of the built infrastructure through appropriate transitions and guidance materials Maintain periodic follow up with partnership leaders following build transitions to ensure optimization Re-engage as needed for partnership optimization activities Continuous Improvement & Best Practices Design partnership level health assessments, analyze results, and provide guidance on action plans Apply established partnership methodologies, tools, templates, and best practices across engagements. Capture partnership level lessons learned and incorporate continuous improvement opportunities into future partnership builds. Contribute to the development and enhancement of SPIS partnership frameworks, standards, and operating models. Support the advancement of scalable partnership management capabilities across the organisation. Required Qualifications & Experience Bachelor's degree Minimum of 5 years’ experience leading complex cross-functional initiatives, partnership implementations, program delivery, or operational transformation efforts. Minimum of 5 years’ direct Operational experience – broad working experience of operational processes involved working directly with clients in a portfolio / partnership leadership environment. Proven ability to manage multiple priorities, stakeholders, and deadlines simultaneously. Strong project planning, organization, and execution skills. Excellent communication, facilitation, presentation, and stakeholder management abilities. Experience driving initiatives through influence rather than direct authority. Demonstrated ability to identify risks, solve problems, and deliver results in dynamic environments. #LI-REMOTE #LI-MH1 Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Rewards & Benefits ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include: Competitive base salary and performance related incentives Health and wellbeing programmes including medical, dental, and vision coverage where applicable Retirement and pension plans Life assurance and disability coverage Employee assistance programmes and wellbeing resources Learning and development opportunities through structured training and career pathways Benefits may vary depending on role and location. Visit our careers site to read more about the benefits ICON offers. Inclusion and Accessibility ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here. Are you a current ICON Employee? Please click here to apply ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide. You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live. If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry. Didn’t find the role you were looking for? 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Director, Account Management – Partnership Build & Optimization.

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