Role summary
Leads Orchard's US client partnership and cross-capability delivery for complex, multi-brand programs. This is an ecosystem-level account role: the Account Director orchestrates strategy, scoping, governance, and commercial stewardship across fragmented multi-platform programs, aligning brand, CRM, web, content, analytics and regulatory workstreams and is the link between client leadership and Orchard's Strategy, Experience, Data, Tech and Delivery teams.
Key responsibilities
- Owns account and ecosystem leadership across multiple concurrent brand programs, setting the strategic narrative and decision cadence rather than just tracking status
- Leads cross-channel integration work spanning website optimization, CRM/marketing automation, email/SMS journeys, and analytics/data compliance
- Shapes portfolio-level strategy (co-promotion, growth initiatives) across brands and builds the decision forums needed to move them forward
- Owns portfolio financial health including forecasting, margin awareness, and delivery against plan
- Owns commercial growth: spot opportunities, qualify demand, and help shape new work before it becomes a brief
- Owns SOW negotiation and commercial terms with client leadership, and leads monthly budget reviews and forecasting with the client
- Manages senior stakeholder relationships through regulatory review gates (e.g. Veeva workflows) without letting compliance friction stall client momentum
- Partners daily across Strategy, Experience, Data, MarTech, PM/PD and Tech leads to keep multi-brand delivery aligned
- Maintains a clear commercial viewpoint and keeps senior leadership informed on portfolio health, risks, and growth opportunities
What success looks like
- Client leadership treats this person as a strategic partner, not an order-taker — they're pulled into brand planning conversations, not just briefed after the fact
- SOWs, financials and pacing are kept current and predictive growth / forecasts are well-reasoned, achievable and with appropriate ambition
- Cross-brand initiatives progress efficiently through governance rather than stalling in review
- Internal capability leads (Data, Tech, Experience) get clear, timely asks instead of ambiguous requests that create rework
Requirements
- 6+ years in account/client leadership within an agency or consultancy, with experience running multi-brand or multi-workstream client portfolios
- Experience in regulated industries (pharma, healthcare, animal health) and familiarity with compliance/review gates (Veeva, AHRC, OneWeb, or equivalent) strongly preferred
- Demonstrated commercial ownership SOW negotiation, financial pacing, capacity planning not just relationship management
- Track record of driving cross-functional teams (strategy, data, tech, creative) toward shared deliverables without direct authority over them
- Confident operating at senior client level within complex, matrixed organisations
- Must be present in the client office weekly/fortnightly
Why Orchard?
We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.
We pride ourselves on our work, as well as our focus on a healthy work / life balance. We’re 100% committed to you, your career at Orchard and your continued professional and personal development. We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.