Key responsibilities include:
- Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.
- Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences.
- Selecting, training, rostering, supervising and evaluating the performance of retail staff.
- Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control.
- Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets.
- Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records.
- Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements.
- Ensuring attractive product presentation, accurate product information and consistent customer service standards.
- Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction.
- Planning staffing and stock requirements for weekends, public holidays, seasonal periods and periods of high customer traffic.
- Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency.
- Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements.
- Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures.
Qualifications:
- At least 2 years of relevant full-time work experience in a similar retail management role
- At least a Diploma in Hospitality Management or a related field.
To be considered for this role, applicants should have:
- Applicants must have full working rights in Australia. Australian citizens and permanent residents are highly regarded.
- Strong leadership and staff supervision skills.
- Well-developed communication and customer service abilities.
- Good organisational and problem-solving skills.
- Ability to work effectively in a fast-paced retail and hospitality environment.
- Sound understanding of stock control, sales performance and daily operational management.