Scope Monitor; triage basic alerts; supports investigations. Conducts initial incident investigations, escalates confirmed threats, and updates run books. Leads incident handling, coordinates cross-functional responses, and performs forensic analysis. Essential Duties and Responsibilities: Minimum of 2-5 years' experience in a command center, service center, or similar 24x7 operations center environment. Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs). Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies. Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools. Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents. Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs. Education and/or Work Experience Requirements: Experience in managing Data center enterprise incidents.(facility, noc, soc) Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops. Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience.. Knowledge, Skills & Abilities: Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence. Strong analytical, troubleshooting, and decision-making skills under pressure. Excellent written and verbal communication, including technical documentation. Competencies: Active learner, methodical, eager to follow procedures, dependable. Analytical, responsive, detail-oriented, collaborative, capable of leading investigations. Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts. Salary Range $59,812.00 - $94,440.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!

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