· Provide Level 4 support consistent with Network data and voice support models.
· Maintain a working knowledge of: o Network data (Cisco/Juniper routing, switching, WAN/LAN protocols)
· Voice technologies (Legacy PBX, Cisco, MS Lync)
· Network Services Internal Processes.
· Maintain operations reliability
· Plan network changes
· Resolve network problems
· Participate in review meetings as required to support network implementation activities
· Provide recovery and restoration of the network in event of a disaster or major incident
· Security and Controls
· Comply and contribute to completing Security and Controls process regarding Network data and voice technologies
· Require CCNP certificate or equivalent
Data/Voice certification e.g. CCNA, CCNP, JNCIA, Cisco Voice
· General network (data and voice) knowledge
· General network knowledge (Cisco/Juniper):
· LAN and WAN network equipment and environments, analysis, routing, and switching
· OSI Model, TCP/IP, DNS, DHCP
· Network management and protocol analysis
· VSAT, Wide Area VLAN, MAN, MPLS/IPVPN technology , QoS features, Wireless LAN technology
· Voice knowledge; IPT, VoIP technology, Cisco VoIP
· Good written and oral communication skills; ability to discuss technical issues with all levels of personnel globally
· Strong, self-initiative and self-motivated
· Flexibility in schedule for working with a global team
· Strong problem solving and analytical skills with a diversified skill set
· Strong work ethic, interpersonal and team-building orientations
· Adaptability to time pressures & changing priorities
· Good customer service skills
· Process oriented
- Networking tools competency - NNM, BMC suits, Loglogic, Netscout
If you are interested in the role then please revert with an updated resume in word format.
To discuss further about this position, please reach out to me at (973)-606-3249.
Riya Jain
Technical Recuiter
Collabera