Duration: 6+ months
Pay Rate: $15.44/ hour on W2
GENERAL FUNCTION:
- Provides exceptional service and support to all Providers/Locations through execution of provider/location database requests within established performance metrics.
DUTIES & RESPONSIBILITIES:
- Receives, researches, and processes provider/location requests related to additions, changes and terminations and ensures all requests are logged in appropriate database for performance measurement. Changes could consist of: address changes, payment changes, doctor transfers, plan participation changes, business ownership
- Evaluates, researches, and resolves complex provider data maintenance requests and issues. Understands the systems, business process and provider impact of alternative set-ups.
- Assist management with database / data integrity issue research and recommends resolutions. Identifies trends related to data structure/set up and reports trends with proposed solutions to management.
- Identifies opportunities to improve processes to ensure efficient turnaround of issues and meets and exceed established deadlines and performance standards.
- Responds to telephone calls, emails, and written requests from providers/locations as well as internal Client’s departments related to provider/location set up in system.
- Ensure efficient, accurate and timely responses to provider requests related to participation in the Client’s panel.
- Distribute provider/location contracts and follow up to ensure all appropriate contracts are executed prior to provider/location participation on a panel.
- Assists in ensuring all appropriate documentation is maintained in document management application.
- Meet Performance and Quality metrics.
- Implement / participate in other Provider Relations team projects as requested
MINIMUM QUALIFICATIONS:
- High School Diploma required, Associate or Bachelor Degree preferred
- 1-2 years of experience in customer service and/or data analysis experience.
- Proficient with Microsoft Office (Word and Excel)
All your information will be kept confidential according to EEO guidelines.