Position: Consumer Services Specialist (7082318)
Duration: 6 Months of contract
Pay rate: $13.62/ hour
Location: Mason, OH 45040
Group Interview: Wednesday 8/2/2017
Start Date: Monday 8/7/2017
GENERAL FUNCTION:
The Consumer Services provides telephone and email support of Client’s Retail's North American Contact Center (NACC).
DUTIES & RESPONSIBILITIES:
· Communicating effectively and professionally with customer via phone, email and potentially live chat.
· Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.
· Explaining pricing and insurance benefits
· Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.
· Using up-sell and cross-sell techniques to maximize revenue
· Partnering with doctors to ensure prescriptions are valid
· Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.
MINIMUM REQUIREMENTS:
· Must have an open/flexible availability to adapt to a floating work schedule
· Must exhibit excellent customer care, phone, communication and writing skills
· Must be able to calculate figures and amounts
· Knowledge of basic Microsoft applications and the ability to learn other computer software applications
· Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores
· Must be able to adapt to evolving policies, procedures, and systems
· Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks
PREFERRED REQUIREMENTS:
· Previous experience with consultative sales in an optical store setting is highly preferred
· Demonstrated outstanding sales skills
· Previous online chat experience is highly preferred
· Must not currently be on corrective action
EDUCATION: HS Diploma
SCHEDULE:
Training Hours: 8:30AM-5:00PM (2 weeks)
Then hours of operation is between 8:00 AM -9 PM M-F. 9 AM - 7 PM on Saturday.
Candidates must be available to work until 9 PM and/or Saturdays (if scheduled Saturday they will have a day off during the week).
Schedules do change and typically there is opportunity to change shifts after a certain amount of time Rotating Saturday shift is a possibility with this group starting after 8 weeks.