- Prepare audit sampling, execute auditing and deliver findings to Operations, Training, and internal partner management teams.
- Calibrate auditing processes between partner and internal teams
- Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up.
- Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications
- Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities
- Develop creative methods and process for improving core metrics based on audit findings
- Ability to identify and articulate issues, translate them into business requirements and escalate issues appropriately
- Proven analytical and problem solving skills with attention to details; process improvement skills
- Demonstrated ability to lead and influence work of others
- Address special projects as necessary and adapt to the changing requirements of the business
- Ability to understand Seller’s perspective and audit from their overall experience, not only the associates.
- preferably in a quality process/documentation role supporting a customer service environment
- Strong analytical skills that can be used to identify patterns, outliers and opportunities
- Strong verbal and communication skills
- Ability to manage the stress of the position (for example, deadline pressures and ambiguity)
- Client is looking for a candidate who is very proficent in (Germen OR French) Language.