Since this is an urgent business requirement, I’d appreciate your prompt response. If you are interested, kindly send me an updated resume in Word format.
Start Date: July 17, 2017
Duration: 6+ months with possibility for permanent role
Pay Rate: $13.62/ hour on W2
Location: 4000 Client’s Pl, Mason, OH 45040, USA
Shifting Schedule: Starts from 11AM-3PM
11AM-7PM
12nn-9PM
1PM-10PM
3PM-11PM
GENERAL FUNCTION:
The Consumer Services provides telephone and email support of Luxottica Retail's North American Contact Center (NACC).
DUTIES & RESPONSIBILITIES:
· Communicating effectively and professionally with customer via phone, email and potentially live chat.
· Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.
· Explaining pricing and insurance benefits
· Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.
· Using up-sell and cross-sell techniques to maximize revenue
· Partnering with doctors to ensure prescriptions are valid
· Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.
MINIMUM REQUIREMENTS:
· Must have an open/flexible availability to adapt to a floating work schedule
· Must exhibit excellent customer care, phone, communication and writing skills
· Must be able to calculate figures and amounts
· Knowledge of basic Microsoft applications and the ability to learn other computer software applications
· Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores
· Must be able to adapt to evolving policies, procedures, and systems
· Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks
PREFERRED REQUIREMENTS:
· Previous experience with consultative sales in an optical store setting is highly preferred
· Demonstrated outstanding sales skills
· Previous online chat experience is highly preferred
· Must not currently be on corrective action
Manager is looking for a more junior-level candidate with Accounting experience in a high-volume environment