Position Summary:
The primary responsibility of this role is to be responsible for the processing of various administrative activities generated via: account work queues, databases/reports and incoming correspondences (i.e., remittances, invoices, titles, customer/dealer/vendor generated correspondences, etc.).
· Documenting activities on customer accounts such as: title release, title follow-up, account maintenance, bankruptcy status, total loss, transfer of equity and lease, etc.
· Contacting appropriate agencies/vendors to secure information needed to complete title processing.
· Contacting dealer personnel directly as needed to fulfill requests or tasks.
· Complying with all internal and regulatory guidelines regarding title processes
· Ensure compliance to TFS Policy and related standard operation procedures (SOPs).
· Meet workgroup established expectations for production and quality.
· Ability to utilize a variety of computer based systems simultaneously to complete tasks (multitasking).
•Must be able to work 8am-5pm, but be flexible to do 7-4 or 7:30-4:30, etc.
•Professional demeanor – will be working and interacting with up to 125 other associates and managers within the department.
•Strong attention to detail and organizational skills are required.
•Ability to work independently
•Ability to thrive in a compliance-based environment
•Ability to multitask and be flexible with a high volume of workloads
•Vehicle Titles experience is preferred
•Proficiency with keyboard, Microsoft Office applications (Word, Excel, etc.) and Outlook
•Ability to maintain regular and predictable attendance to support team and business objectives.
All your information will be kept confidential according to EEO guidelines.