· Identify and escalate any relevant trends and/or errors across all workflows
· Provide empathetic and thoughtful customer support when responding to user inquiries
· Raise visibility and tackle inefficiencies in workflow processes
· Enforce our Terms of Use and identify relevant trends
· Investigate and provide support to users who are unable to access their accounts
· Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment
· Ability to stay motivated while performing repetitive work
· Ability to learn workflows and policies quickly and apply this learning to workflows
· Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity
· Excellent written communication skills
· Strong understanding of various software programs, Microsoft Office, Outlook, etc.
· Must be willing to work weekends
All your information will be kept confidential according to EEO guidelines.