Job Roles & Responsibilities:
He/She should be PRIMARILY proficient in configuring/programming the AV HARDWARE from the following manufacturers:
Extron
Polycom
Crestron
Cisco
Must be local
Job Roles & Responsibilities:
· Ability to operate VTC and AV equipment
· Initiate point to point VTC calls, either in room or remotely
· Ensuring that expectations of customers utilizing all on site conferencing facilities are successful
· Responsibilities include all aspects of in-room operation and presentation assistance
· Coordination of furniture configuration per client needs
· Ensuring that audio visual equipment is correctly delivered and set up of room is in good working condition
· Perform room checks to ensure that conferencing facilities are properly maintained
· Handling minor equipment repairs, coordination of major repair work as appropriate
· Train customers with basic AV equipment and controls
· Assist Tier 2 technical support in opening/closing trouble tickets
· Provide analysis and feedback to enhance day to day operations
· High level customer interaction and conflict resolutions
· Maintaining equipment storage areas and lists of onsite supplies and equipment
· Ensuring high quality customer service at all levels
· Answer technical and logistic questions pertaining to video conferencing and collaboration services provided to client
· Ability to troubleshoot problems with VTC, AV, and Distance Learning equipment
· Excellent interpersonal skills to interface constantly with customer
· Maintain accurate records of all VC and AV request
· Maintain accurate records of conference room inventory
· Responsible for assigned room schedules
· All other duties as assigned
Skills & Abilities:
· Experience with Polycom and VTC equipment configuration, operation and fault isolation
· Experience with control systems such as Crestron operations
· Previous on-site customer interfacing experience
· AV equipment operation and some troubleshooting experience
· Ability to, test, diagnose, and modify audiovisual control systems (Crestron, etc.).
· Knowledge of projectors, plasma’s and AV peripheral equipment.
· Working knowledge of IT network and infrastructure technologies.
· Excellent verbal & written communication skills.
· Working knowledge of general business software including Microsoft Excel, Word, Outlook, and Lotus Notes
Education & Qualifications:
· A BA in a technical subject or equivalent and related work experience.
· 1 to 3 years as a Technician in the Audio Visual or affiliated industry
· Manufacturer’s certification including Extron, Polycom, Tandberg, Crestron, Clear One, etc. highly desirable.
· Willingness to pursue additional training related to performance of job.
Additional Requirements:
Ability to lift and carry heavy objects up to 50 lbs.
Requires extensive sitting, standing and walking
Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract.
Must be willing to complete background checks and drug tests as required by current or future contracts
Must be local
Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist