QWA is responsible for all implementation activities related to acquisition and engagement of contingent labor, including both staff augmentation and procurement solutions service offerings. Implementation plans, designs, tests and deploys these solutions ensuring that best practices are implemented, and Programs are operationally efficient. The QWA Implementation Team works closely with internal and external stakeholders, project teams and subject matter experts (SME’s) providing leadership and holistic solutions for cross-functional business groups.
Additionally, QWA performs advisory functions for clients as well, this role will be required to leverage similar knowledge in expertise to map out business processes and compare to best practices to find efficiencies and new solutions for clients.
Responsibilities:
- Reviewing and understanding complex processes and documentation across multiple systems, to understand client contingent labor programmes
- Partnering with functional and technical subject matter experts (internal and external) to design and update training presentations for multiple personas
- Develop and update training collateral and reference material, based on client documentation and project discussions
- Facilitating training sessions based on client processes and documentation to client sponsors, detailing complex systems processes
May also include :
- Involvement in complex enterprise analysis sessions to design future state business processes based on customer needs
- Partnering with functional and technical subject matter experts (internal and external) to develop alternative technical or business solutions
- Assisting with creation of process documentation relevant to the future state program and change management activities
- Assisting with testing activity, as required
- Experience with process mapping and process improvement activities
- Experience in working with cross-functional teams to solve complex business problems and meet project deliverables
- Thorough understanding of end-to-end Contingent Workforce processes, including successful operational strategy and execution
- Strong knowledge and experience of the Fieldglass VMS system Contingent Process
- Experience leading client discussions and driving project teams to decision consensus
- Intermediate knowledge of all AGS VMS partner platforms and advanced knowledge on at least one of them
- Intermediate knowledge of process mapping tools, such as Lucid and Visio
- Fundamental knowledge of Microsoft Project and project management tools
- Strong knowledge of additional VMS Platforms
Experience & Education
- Two to Four (2-4) years of experience in facilitation and/or training
- Four or more (4+) years of industry experience within a client program or MSP
- Two to Four (2-4) years of VMS experience
- Four or more (4+) years of implementation or project experience preferred
- Bachelor’s Degree or equivalent experience
Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.
At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for accommodation options.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.