The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.
Responsibilities
- Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
- Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
- Maintain and update worker assignments to reflect appropriate changes.
- Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
- Conduct research and analysis to resolve client or supplier inquiries as needed.
- Provide program status reports to leadership as required.
- Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
- Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.
- 0-2 or more years of staffing and/or MSP experience
- Bachelor’s Degree
- Excellent analytical and problem-solving skills.
- Excellent documentation and follow-up skills.
- Strong determination to impact performance
- Time Management, self-motivated and perseverance
- Excellent customer service skills
- Excellent verbal and written communication skills
- MS Office/Tools- advanced skills
- Must be amenable to rotating shift schedule and hybrid work setup (office is based in Ortigas Pasig area)
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
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