- Deliver technical training, product demonstrations, and onboarding for dealers and integration partners
- Support field deployments, including pilot programs and high-profile installations
- Configure and troubleshoot integrations between Reconeyez’s cloud platform and third-party systems
- Diagnose and resolve complex technical issues across hardware connectivity, and software
- Act as a technical escalation point and coordinate with internal teams
- Partner with Sales to support pre-sales activities and customer presentations
- Provide hands-on support when required while guiding partners
- Gather and communicate customer feedback to Product and Engineering
- Maintain documentation in Pipedrive and Atlassian tools
- Travel extensively (~50%) across the UK.
What Success Looks Like
- Dealer growth and repeat business
- Successful deployments and integrations
- Reduced onboarding friction and faster issue resolution
- Positive partner feedback
- Contributions to product improvement
What You Bring
- 3+ years in a technical, customer-facing role
- Experience with hardware systems and networking
- Familiarity with VMS or monitoring platforms
- Experience with integrations and troubleshooting
- Strong problem-solving and communication skills
Bonus
• Experience in physical security industry
• Exposure to LTE/networking equipment
• Familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace
Who You Are
• Commercially aware technician
• Independent and hands-on
• Customer-focused and relationship-driven
• Comfortable in a growing, evolving environment
Why Join Reconeyez, powered by VOSKER
• Be part of a growing UK business
• Work with innovative remote security technology
• Build and shape the Field Engineering function
• High autonomy and growth opportunities