Your Role
- As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services.
- You'll troubleshoot technical issues, assist with installations and activations, and ensure every customer receives fast, efficient, and high-quality support.
What You'll Do
- Provide professional support via phone, email, and ticketing systems.
- Assist customers with card payment terminals, POS devices, and ATMs.
- Support terminal installations, replacements, activations, and configurations.
- Troubleshoot technical issues, connectivity problems, and payment-related error codes.
- Resolve customer inquiries efficiently while meeting SLA targets.
- Escalate complex technical issues to the appropriate teams when necessary.
- Maintain accurate documentation in the ticketing system.
- Handle portal access requests and perform selected back-office activities.
What We're Looking For
- Fluent German (C1) and English (B1 or higher).
- Previous experience in customer service or technical support.
- Strong interest in technology and troubleshooting.
- Excellent communication and problem-solving skills.
- A customer-focused mindset with the ability to thrive in a fast-paced environment.
- Comfortable working with phone, email, and ticketing systems.
Nice to Have
- Experience in the payments, POS, banking, or financial services industry.
- Basic knowledge of Microsoft Excel and ticketing platforms.
Working Hours
- Fully remote position.
- Rotating shifts between 09:00 and 21:00.
- Five-day work week based on a scheduled roster.
What We Offer
- Competitive salary with a performance-based bonus.
- Permanent employment contract.
- Food vouchers. Additional health and life insurance.
- 21 days of paid annual leave.
- Fully paid onboarding and professional training.
- Clear career growth opportunities within an international company.
- A modern, supportive, and collaborative work environment.
- Employee recognition programs and team-building events.
Why Join Sutherland?
Become part of a global team that values innovation, collaboration, and continuous development. You'll receive comprehensive training, ongoing support, and the opportunity to build a long-term career in an international environment—all while working remotely.Apply today and become part of our growing team!