Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Core responsibilities across SOC monitoring, VAPT execution, and evidence management include the following: Monitor SOC queues and investigate alerts from Managed SOC/SIEM, endpoint, identity, email-security, DLP, VPN/proxy and endpoint-compliance sources. Enrich SOC alerts using user, device, IP, ASN, geo-location, application, timestamp, IOC, endpoint posture, related tickets and historical evidence. Document investigations with working notes, screenshots, containment status, closure rationale, ticket updates and shift handover notes. Execute scheduled and ad hoc vulnerability scans for infrastructure and applications; validate findings before escalation. Perform web application and API security testing under defined scope; mobile application testing is excluded unless separately assigned in the future. Review SAST/DAST findings, assist with secure-code review and coordinate with application/development owners for remediation evidence. Track vulnerability remediation and retesting in ServiceNow or approved workflow tools; maintain clean closure, retest and exception evidence. Support containment actions including account disablement, device freeze/quarantine/isolation, suspicious-session review, user outreach and restoration evidence. Prepare SOC monitoring inputs and VAPT status inputs including open vulnerabilities, overdue remediation, retest outcomes, repeat findings and escalation items. Provide security evidence from SOC/VAPT work when requested for audit/client/security review; do not own GRC program activities. Ensure SOC alerts are triaged consistently with evidence, classification, escalation notes and closure rationale (success measure). Validate, document and track infrastructure, web/API and SAST/DAST findings through remediation or retest (success measure). Escalate high-risk identity, endpoint, email, DLP, vulnerability and VPN/proxy events without delay (success measure). Maintain ServiceNow/security tickets that are complete, evidence-backed and aligned to SOC/VAPT operating expectations (success measure). Attributes & Attitude Hands-on investigative mindset with the discipline to perform practical triage and testing, not only ticket monitoring or scanner-output forwarding. Strong escalation discipline — knows when and how to escalate to Consultant/InfoSec lead, IT Ops, GSD, Endpoint, Development, HR/Ops, TAM or Legal based on severity and impact. Meticulous evidence and retesting hygiene, consistently capturing screenshots, timestamps, tool outputs, reproduction steps and closure comments. Clear, business-formal written communication for incident notes, vulnerability findings, remediation follow-ups and shift handovers. Comfortable operating across a hybrid scope — balancing SOC alert response with VAPT execution within the same role. Collaborative approach when coordinating with application/development owners, IT Ops and cross-functional teams on remediation evidence. Ownership and accountability for closure quality, without extending into GRC program ownership. Adaptable and detail-oriented, able to brief a Consultant/InfoSec lead with concise facts and risk indicators. Knowledge Qualifications: Minimum 3-5 years of experience and working knowledge across the following areas: SOC Operations: 3-5 years in SOC, MDR, InfoSec operations, endpoint security, vulnerability management or security monitoring support; BPO, healthcare, PCI or client-regulated environment exposure preferred. Vulnerability Assessment: Ability to run scans, validate vulnerabilities, capture evidence, prepare remediation notes and support retesting; Nessus/Qualys/OpenVAS and ServiceNow remediation tracking experience preferred. Web/API Testing: Working knowledge of OWASP Top 10, web/API testing methodology and manual validation using Burp Suite or OWASP ZAP; experience preparing concise technical finding write-ups preferred. SAST/DAST/Code Review: Ability to review tool findings, understand vulnerable code patterns and coordinate with developers under senior guidance; familiarity with SonarQube, Snyk, Semgrep, Checkmarx, Veracode or Fortify preferred. Communication and Evidence: Clear business-formal writing for incident notes, vulnerability findings, remediation follow-ups and shift handovers; able to brief a Consultant/InfoSec lead with concise facts and risk indicators. SIEM/MDR Tooling: Arctic Wolf/Aurora, Microsoft Sentinel or equivalent SIEM, Splunk/QRadar fundamentals, ServiceNow ticketing and IOC enrichment workflows. Identity/Endpoint Tooling: Microsoft Entra ID, Conditional Access, MFA, Defender for Endpoint, FortiEDR, Absolute, Intune/JamF, BitLocker/FileVault and endpoint evidence capture. Email/DLP Tooling: Abnormal AI / O365 email security, Microsoft Purview DLP, phishing/BEC/ATO investigation queues and remediation evidence. Network Vulnerability Tools: Nessus, Qualys, OpenVAS, Nmap, basic Metasploit validation, Wireshark and SSL/TLS testing tools. AD/Windows Exposure Awareness: BloodHound, PingCastle and NetExec/CrackMapExec awareness for privilege path, misconfiguration and exposure validation under supervision. Web/API Testing Tools: Burp Suite, OWASP ZAP, Postman, API collections and manual validation for authentication, authorization, session and input-handling issues. SAST Tools: Checkmarx, Veracode, SonarQube, Fortify, Snyk, Semgrep or equivalent; ability to read code paths and identify likely vulnerable patterns. DAST Tools: Burp Suite, OWASP ZAP, Acunetix, Invicti/Netsparker, AppScan or equivalent; validate output before raising remediation tickets. Cloud Security Basics: Microsoft Defender for Cloud / Azure posture review basics, AWS exposure awareness, Prowler/ScoutSuite-style output interpretation where applicable. Connectivity Context: FortiSASE, FortiGate, VPN, IPQS/IP2Proxy or equivalent tools for VPN/proxy/geolocation validation. Desirable Certifications: eJPT / PNPT / CEH Practical, CompTIA PenTest+ / Security+ / CySA+, Burp Suite certification or web testing training, Splunk Core / SIEM fundamentals — all Good to Have. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.

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