Role Title Microsoft & Core Infrastructure SME / Architect Reports to Chief Architect Location Mumbai, India Role purpose Responsible for strategy, design, and governance of core infrastructure services across the organisation. Provides technical direction and design authority across identity, messaging, virtualisation, server, storage, and Microsoft platforms, ensuring secure, supportable, and operationally aligned services. Key accountabilities General Technical Provide technical leadership for core infrastructure architecture across Microsoft 365, email, VMware, servers, storage, identity, and directory services. Own and maintain infrastructure standards, patterns, roadmaps, and design guardrails for enterprise use. Ensure solutions align to security, resilience, support, and operational requirements. Provide design input and technical guidance to engineering, project, and operational teams. Support cloud integration and hybrid architecture across Microsoft and core infrastructure services. Drive governance for platform lifecycle, technical debt, patching, and upgrade activity. Identify automation and service improvement opportunities across infrastructure and identity platforms. Experience and personal qualities Essential Technical 10+ years of experience Strong knowledge of Microsoft 365 services and supporting platform architecture. Strong experience with Barracuda email security and enterprise email platforms. Strong VMware infrastructure knowledge across design, support, and lifecycle management. Strong experience with Windows server platforms and core server infrastructure. Strong understanding of enterprise storage platforms and resilience considerations. Strong experience with MIM / IDAM solutions and identity lifecycle processes. In-depth knowledge of Entra ID (Azure AD), Active Directory, and hybrid identity environments. Experience planning and governing Windows OS upgrades and migration activity. Strong understanding of platform governance, operational support models, and service continuity. Experience working across infrastructure projects, architecture reviews, and technical delivery. Experience in core infrastructure services monitored and alerting. Strong analytical and documentation skills Desirable Technical PowerShell scripting and automation. Experience with conditional access, MFA, and identity security controls. Knowledge of backup, recovery, and disaster recovery design principles. Microsoft or infrastructure-related certifications. Relationship management Provide regular updates to line management. Build strong relationships with IT and business stakeholders. Work closely with architects, engineers, and support teams on solution direction. Collaborate with global teams to maintain service consistency and supportability. Management information Ensure core infrastructure services are monitored using standard tooling. Review platform roadmaps, risks, support status, and upgrade requirements. Support vendor engagement across Microsoft, VMware, Barracuda, and related platforms. Behaviors Can focus on detail. Capable self-learner. Team player. Can lead by example. Can work to tight deadlines Communication Maintain proactive communication across IT and business stakeholders. Produce clear technical documentation, standards, and designs. Actively support knowledge sharing and continuous improvement. Strong English verbal and written communication. General / Working Environment Undertake relevant training and development. Adhere to company policies including security and data protection. Maintain confidentiality. Used to working as part of a design and operational environment. Hybrid working based in Mumbai, India. Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.

Core Infrastructure SME / Architect.

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