Principal Duties and Responsibilities:
● Assists internal business stakeholders with definition of functional requirements and maps them to application capabilities to achieve optimal functional and technical design
● Develops, configures and implements functionality that conforms to customer requirements and design specifications
● Develops and maintains high-level of technical mastery on Certain platform and keeps up to date on the application releases and patches
● Documents work in clear and effective manner
● Demonstrates and actively promotes an understanding and commitment to the mission of Certain through performing behaviors consistent with the organization's values
● Supports and conducts self in a manner consistent with professional service expectations
● Capture and provide input to Product Management for product enhancements
Skills, Knowledge and Competencies:
● Thrives in a start-up environment
● Very organized; ability to self-direct, multi-task, prioritize projects/deliverables, and ad hearing to deliverable deadlines
● Proficiency in HTML, CSS, JavaScript, MS Office®
● General understanding and exposure to API integrations and web services
● Experience with Dreamweaver, InDesign, Photoshop, Fireworks or Paint Shop Pro
● Has experience with SaaS solutions configuration
● Passionate about learning new technologies
● Creative and capable of deriving the best possible configuration solutions for a given requirement
● Passionate about helping Certain and its customers be successful
● Excellent customer satisfaction skills and a positive attitude
● Excellent written and oral communication skills
Background and Experience:
● Bachelor’s Degree in computer science, IS, IT or similar technology field
● 1-2 years experience with SaaS application configuration in CRM, Marketing Automation or events