At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: We are looking for a ServiceNow Engineer to join First National Bank of Omaha's ServiceNow platform team, supporting the configuration, development, and continuous improvement of the ServiceNow platform across a broad range of ITSM and enterprise service management capabilities. This is a hands-on, growth-oriented role ideal for an early-career engineer eager to build deep expertise across the ServiceNow ecosystem. Working closely with senior engineers and business stakeholders, the successful candidate will contribute to platform development, workflow automation, integrations, and operational support while developing the foundational skills needed to grow within the ServiceNow platform and the broader technology organization. About This Role: Key Responsibilities Support the day-to-day administration, configuration, and maintenance of the ServiceNow platform across core modules (including ITSM, Asset Management, SecOps, SPM, and others). Assist in the development and configuration of ServiceNow workflows, flow designer automations, business rules, UI policies, client scripts, and notifications under the guidance of senior engineers. Participate in the gathering and documentation of business requirements, translating stakeholder needs into platform configurations and enhancements. Support the development and maintenance of ServiceNow integrations with third-party tools and internal systems, including REST/SOAP API-based connections. Contribute to the creation and maintenance of platform documentation, including technical design documents, process guides, and knowledge base articles. Create and manage ServiceNow enhancement stories, working with Delivery Team Lead and senior engineers to move requests from intake through testing and deployment. Participate in platform upgrade and patch validation activities, executing test scripts and documenting results. Assist in the development and maintenance of ServiceNow reporting, dashboards, and performance analytics to support operational and business visibility. Support platform administration, including security group management for user roles, groups, and access controls, in accordance with FNBO's security standards. Collaborate with team members and business stakeholders to identify opportunities for process improvement, automation, and platform optimization. Develop familiarity with ServiceNow's broader product suite, including areas such as CMDB, CSDM, and IT Operations Management (ITOM), to support a well-rounded platform skill set. Basic Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or three years of equivalent experience. 1+ years of experience with the ServiceNow platform or demonstrated familiarity and usage with the ServiceNow platform. Foundational understanding of ITSM concepts and how they relate to core ServiceNow modules such as Incident, Problem, Change, and Asset Management. Basic experience with ServiceNow configuration, including form design, workflows, business rules, or scripting (JavaScript). Familiarity with REST or SOAP API concepts and how they are used to integrate ServiceNow with external systems. Effective communication and collaboration skills; ability to work within a team environment and clearly communicate technical concepts to peers and stakeholders. ServiceNow Certified System Administrator (CSA), or active pursuit of certification within the first six months of employment. The Ideal Candidate for This Role: Preferred Qualifications Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Exposure to ServiceNow scripting, including Business Rules, Script Includes, or Flow Designer actions. ITIL Foundation certified, or willingness to pursue certification. Familiarity with Agile or Scrum methodologies and experience working within a sprint-based delivery model. Highly effective speaking, listening, writing, and interpersonal skills. Demonstrated curiosity and eagerness to learn, with a proactive approach to professional development within the ServiceNow ecosystem. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $79,363.00-$130,949.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20261812 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants. Grow Your Career with FNBO! For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here. Bilingual Careers Internships & Trainee Program FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. Learn more here. FNBO endeavors to make our site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below. Online (Primary Response Hours: M-F, 8a-5p Central) [email protected] Phone (Available: M-F, 10a-2p; Central) (855) 470-3777 (402) 602-3777

ServiceNow Engineer (Omaha, NE).

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