Role Summary As a Digital Solutions Specialist, you own the full customer journey — from initial engagement and sale through onboarding and successful platform adoption. You convert inbound leads and proactively engage prospects to promote POOLCORP's SaaS solutions — including our priority platform POOL360 Water Test, and guide those customers through configuration, training, and launch to ensure the platform is set up for long-term success. As a trusted advisor across both the sales and onboarding phases, you minimize friction, maximize satisfaction, and accelerate time-to-value. Your work directly drives new recurring revenue, expands the company's digital footprint, and fosters increased chemical and product sales through digital engagement. Key Responsibilities · Respond to inbound lead inquiries via phone, email, and web channels in a timely and professional manner. · Qualify prospects to understand their needs, decision-making processes, and fit for the platform. · Conduct tailored virtual demos and presentations, highlighting solution benefits and use cases. · Manage the sales pipeline and document key interactions, opportunities, and customer feedback in CRM. · Meet or exceed individual sales targets and key performance metrics, including conversion rate and ARR generated. · Proactively follow up with leads and nurture relationships to drive deal progression and eliminate roadblocks. · Maintain up-to-date knowledge of industry trends, competitive offerings, and product updates. · Lead new client onboarding and solution configuration, remotely or onsite, across POOL360, POOL360 Water Test, and POOL360 Integrations — including new sub-platforms and third-party integrations as they are added to the POOL360 ecosystem, ensuring continued adoption as the platform evolves. · Develop training sessions and materials tailored to each customer's needs. · Resolve implementation and technical challenges, documenting and escalating as needed. · Track activation metrics and customer usage during onboarding. · Support and onboard customers on new sub-platforms and third-party software as they are integrated into the POOL360 ecosystem, ensuring continued adoption as the platform evolves. · Transition of customers to the support team upon successful implementation. · Other related responsibilities as assigned by Manager. Core Competencies/Skills: · 2+ years of experience in SaaS sales, onboarding, implementation, or technical account management (inside sales/telesales or B2B technology background preferred) · Proven track record in meeting/exceeding sales targets · Training/teaching skills for diverse audiences · Strong customer focus, consultative sales approach, and troubleshooting ability · Project management and process documentation skills, with a feedback-driven orientation · Excellent written and verbal communication skills · Proficiency with CRM systems (e.g., Salesforce) and digital sales technology · Ability to quickly learn and adapt to new software integrations and sub-platforms as they are added to POOL360 · High level of initiative, organization, and self-motivation · Ability to work collaboratively with cross-functional teams · Bi-lingual Preferred Education · Bachelor's degree in Business, Information Technology, Marketing, Communications, or a related field required. · Relevant technical or sales certifications (e.g., SaaS platforms, project management, sales methodology) are a plus. POOLCORP is the world’s leading independent distributor of swimming pool supplies, with an additional focus on irrigation, equipment, outdoor living and landscape products. At the core of our business, you will find Safety, Growth, Profitability and Employer of Choice. Our commitment focuses on providing exceptional value and promoting growth for our customer’s businesses, expanding opportunities for our employees, and increasing returns for our shareholders. At the heart of our success is our associates. We need talented employees at every level and anticipate even greater needs in the future! At POOLCORP, the pace is fast, the atmosphere is fun and the people are friendly. Every team member is encouraged to innovate, contribute ideas, and discover solutions as an important part of a world-class team. You’ll have the opportunity for your talent to be recognized and to grow. Join our team of dedicated, talented associates and build an exciting career with POOLCORP, the industry leader. POOLCORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract. Create a Candidate Account and sign up for Job Alerts Career Paths Compensation and Benefits POOLCORP Culture POOLCORP is committed to creating an accessible and inclusive application process. Should you need any accommodations or assistance, please contact our Talent Acquisition team. Email: [email protected] Phone: 1-985-892-5521

Digital Solutions Specialist (bilingual preferred).

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