Role overview Reporting to the Senior Manager, Agentic Workplace, the Agentic Workplace Experience Service Desk Analyst will play an important role in helping Liberty Global deliver a modern, secure and AI-enabled digital workplace experience for employees. As part of the Agentic Workplace team, you will support colleagues across the United States while partnering closely with teams in the United Kingdom and the Netherlands. You will provide front-line technology support, help drive the adoption of AI-powered workplace tools and contribute to the implementation of new workplace technologies, security controls and employee services. This role combines employee support, workplace engineering and AI enablement, giving you the opportunity to work across a broad range of technologies and initiatives. You'll collaborate with engineering, project and user experience teams to solve problems, improve services and help employees get the most value from their workplace tools. From troubleshooting technology issues to supporting new workplace initiatives and emerging AI capabilities, you'll play a key role in enhancing productivity, collaboration and the overall employee experience. This is an exciting opportunity to join a forward-looking team and contribute to Liberty Global's ambition to lead the future of the digital and agentic workplace. What will you be doing? Act as a first point of contact for employees seeking technology support through chat, email, phone, remote access and face-to-face interactions. Diagnose and resolve hardware, software, device, access and collaboration technology issues. Support the implementation and ongoing operation of workplace technologies, security controls and employee services. Help employees adopt and use approved AI, automation and agentic workplace tools effectively and responsibly. Contribute to workplace engineering activities and technology initiatives, including security and access management solutions. Work closely with engineering, project and user experience teams to deliver reliable and high-quality workplace services. Identify recurring issues, recommend service improvements and provide support for executive stakeholders when required. We tend to look for people with: Essential: Strong troubleshooting, diagnostic and problem-solving skills. Knowledge of Microsoft 365 technologies, including Teams, OneDrive, SharePoint Online and Exchange Online. Knowledge of endpoint management technologies, including Microsoft Intune, Autopilot, Mobile Device Management (MDM) and Mobile Application Management (MAM). Understanding of workplace security technologies, including Active Directory, Azure, Multi-Factor Authentication (MFA), BitLocker and Microsoft Defender. Knowledge of AI-powered workplace tools such as Microsoft Copilot, Claude, Gemini, Power Apps and Power Pages. Experience using an IT service management or ticketing platform. Strong written and verbal communication skills. Excellent organisational, collaboration and prioritisation skills. A customer-focused approach with the ability to support employees at all levels of the organisation. A passion for learning, experimentation and continuous improvement. Desirable: Knowledge of Dynamics 365 or comparable service management platforms. Knowledge of Microsoft Teams Rooms technologies. Experience supporting PaperCut printing solutions. Knowledge of Kiteworks and secure file-sharing platforms. Experience supporting workplace technology projects or engineering initiatives. Experience supporting executive stakeholders. Experience supporting AI adoption, automation or digital workplace transformation initiatives. What’s in it for you? We offer a competitive salary, bonus & benefits The base salary range is $60,000 to $85,000, based on the level of experience. A few benefits our employees enjoy: Comprehensive benefit plans (medical/dental/vision) starting on day 1 401(k) with 100% match up to 10% of base salary in the form of Company Stock (LBTYK series) Discretionary Bonus Incentive (annually) Discretionary Equity Grants (annually) Paid time off Access to a private café, fitness centre, and paid parking Liberty Global participates in the E-Verify program How to apply? To express interest in this opportunity, please submit your application via the internal job portal. Please note, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Who we are: Join Liberty Global and Shape Tomorrow’s Connections Today! At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team. Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background. Our Story We’re building Tomorrow’s Connections Today. Liberty Global is a leading international converged connectivity and investment company focused on creating sustainable, long-term value for customers, employees and shareholders through the strategic management of three platforms — Liberty Telecom, Liberty Growth and Liberty Services. Liberty Telecom is a world leader in converged broadband, video and mobile communications services, delivering next-generation products through advanced fibre and 5G networks. It currently provides approximately 80 million connections through some of Europe’s best-known consumer brands, including Virgin Media-O2 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, and Virgin Media in Ireland. With our substantial scale and commitment to innovation, we are building Tomorrow’s Connections Today, investing in the infrastructure and platforms that empower our customers to make the most of the digital revolution, while deploying the advanced technologies that nations and economies need to thrive. Liberty Growth invests, grows and rotates capital into scalable businesses across the technology, media/content, sports and infrastructure industries with a portfolio of approximately 70 companies and various funds, including stakes in companies like ITV, Televisa Univision, Plume, EdgeConneX and AtlasEdge, as well as our controlling interest in the Formula E racing series. Liberty Services delivers innovative technology and finance services, generating approximately $600 million in revenue. Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence, with a commitment to building a culture where everyone feels they belong. And we’re prioritizing diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. OUR FUTURE OUTLOOK IS EXCITING, TOGETHER Privacy Policy The data included in the candidate account (eg. your name, e-mail address and CV; hereafter collectively “your data”) will be processed by Liberty Global as the Controller for the purposes of candidate selection, placement and employment. Your data can also be shared with Liberty Global plc and/or its majority owned subsidiaries (collectively, the “Liberty Global Group”, “we” or “us”) and third party organizations providing recruitment, selection, placement and employment services. Such third parties will use candidate information only in connection with such services, and applicable law. Your data will be retained for the period of up to 1 year after closing the selection process, after which it will be deleted. You have: the right to access your data or ask for a copy of the personal data that we hold about you and, if such personal data is inaccurate or incomplete, to request the rectification, erasure or blocking of such personal data. You have the right to object to the processing; and the right to lodge a complaint at a supervisory authority or a court of law in accordance with applicable laws. If you wish to exercise your privacy rights or if you have any questions about our use of your data or about your privacy rights please contact: [email protected]

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