At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging. Responsibilities: • Greets visitors in person and by telephone. Screens calls, schedules appointments, provides information and refers callers to appropriate Team Members within the department. • Coordinates and processes clerical work such as scanning paperwork for reports and attaching those documents to reports, filing and maintaining department records. • Opens, reads, and routes incoming mail. Answers correspondence and composes memoranda using own initiative in matters not requiring personal attention of the Director. • Provides administrative oversite of the workers compensation program for the property including, but not limited to filing claims with our TPA CCMSI, preparing light duty/permanent duty offers, C3’s and other state documentation and maintaining an electronic record for each claim. • Maintains Team Member files and records to include adding/removing certifications, and other documentation. • Operates various office equipment including voice mail, computer terminals, calculators, copiers, fax machines, and personal computer hardware/software, such as Microsoft Word, Access, and Excel. • Will also be required to learn and operate the iTrak dispatch/report writing software. • Is expected to obtain and maintain security related certifications such as CPR/AED/First Aid, Defensive Tactics, Blood Borne Pathogens, etc. • Will be asked to assume the role of and or assist security officers in the event of an emergency or special events. • Inventories and purchases all office and first aid materials for the department. • Makes all necessary arrangements for department meetings. • Maintains and logs all certificates of insurance for the property. • Performs other incidental and related duties as required and assigned. DESIRED COMPETENCIES • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values. • Communication - Communicates clearly and informatively; able to read and interpret written information. • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience) • High School graduate or equivalent preferred • Minimum of six months of clerical/secretarial experience. • Minimum of 1 year of workers compensation administration experience. CERTIFICATES AND LICENSES: • CRP/AED/First Aid Certification (obtained once employed) • Nevada Gaming Control Board License • Alcohol Awareness Certification • Other certifications as needed WORK ENVIRONMENT The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. The incumbent in this position may be asked to work in high stress environments during emergency situations. PHYSICAL DEMANDS The employee must occasionally lift and/or move up to 50 pounds. We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture. Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality. Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse. Our team members thrive in a company that leads in environmental stewardship—being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work—it's a place to grow, be inspired, and make a lasting impact.

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