Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary Principal Functions & Responsibilities: Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores Responsible for organizing and training store managers and clerks on lottery equipment Act as a liaison between Retail Solutions, lottery, retail and internal customers Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging) Complete online surveys with photos and details gathered from store visits Conduct and review pre-implementation documentation to ensure accuracy during installs Conduct full-scope innovation/systems demonstrations Conduct Train-the-Trainer and product information presentations with internal and external customers Monitor and evaluate training program’s effectiveness and provide recommendations for modifications Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners Work with internal teams to ensure the product technology functions as designed Work with other departments in support of site sales and support goals Ability to adapt to a fast-paced environment Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies Ability to communicate problems with management Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol Other functions and responsibilities as assigned Qualifications Skills, Training, Experience Required: 1-3 years of experience in retail and/or sales 1-3 years of lottery experience Demonstrated ability to multi-task while ensuring accuracy and considering the end-user Ability to translate information and present that information to others Knowledge of Microsoft Word, Excel, Outlook and web browsers A can-do attitude combined with strong curiosity and a passion for learning Good communication skills, bilingual a plus Strong organizational skills Additional Requirements: Must have a valid driver’s license in good standing. Ability to travel whether by air, vehicle, or other forms of transportation. Must be able to sit, stand, sit more than 80% of the time. Ability to travel to customer locations 80% of the time. Ability to lift 30 lbs Ability to compile and analyze statistical information Ability to quickly learn and understand new technologies SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships. This is what it takes to be a global leader in lottery games, sports betting and technology. And to propel the industry ever forward. At Scientific Games, we elevate play every day. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we care about the details that drive profits for lottery beneficiary programs. We know what people like to play today. And with the power of data analytics, we can predict what they'll want to play tomorrow. We're always thinking about the player experience. Because it's not just a game. It's an instant of optimistic fun. But the best part? We're just getting started. iLottery and sports betting are the new frontier in play. And Scientific Games is the partner of choice for these growing markets. Because when it comes to digital, trust is everything. The lottery experience is always one of excitement. But we're endlessly innovating, always evolving and firmly committed to responsible gaming. So that the future of lottery funding shines bright. It's a future of stability and inspiration. The strength of security paired with the thrill of the new. It's the future of Scientific Games. The driver of today's favorite lottery games and most advanced technologies, and sustainability for tomorrow. And it all starts now.

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