QA Technician - Operations JOB CODE PHL5066 JOB PROFILE NAME (Title) QA Technician - Operations MANAGEMENT LEVEL 9 Staff DISCIPLINE REPORTS TO FSLA CLASSIFICATION Pay Rate Type: Salary The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address costumer complaints and compliance to processes. The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address costumer complaints and compliance to processes. Essential Job Skills/Duties • Handles non-conforming products using defined control processes • Verifies and validates effectiveness of corrective actions • Performs defect verification from internal/external quality issues • Conducts inspections (radiographic, sampling, QA testing) • Implements and maintains containment actions for quality issues • Supports continuous improvement and test method enhancements • Validates changes to reduce risks in processes (change management) • Assists in qualification audits for products and parts • Collects samples for failure and statistical analysis • Supports spec development and works with QA/Engineers on issue resolution Required Technical Skills • Continuous Improvement • Quality Manufacturing • Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE) • Mobile Testing, Repair and Troubleshooting • Manufacturing Diagnostic • Mobile Communications Technology • Quality Standards and Quality Systems • System for Handling of Non-conforming • Technical Writing, Presentation and Communication Skills Required Soft/Leadership Skills • Strong attention to detail and accuracy. • Clear, concise written communication. • Collaborative approach with operations. • Time management in fast-paced environments. • Objective decision-making under pressure. Required Education & Experience • Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience Preferred Education & Experience • Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up. • Lean or Six Sigma exposure. Supervisory Responsibilities • No direct reports; may train peers. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

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