Drive meaningful change where it matters most We are looking for an experienced Executive Manager, Crew Lead to lead Customer Monitoring, one of the Bank's strategically important Economic Crime capabilities. This crew is focused on strengthening how we monitor customer behaviour, identify unusual or suspicious activity, and modernise detection through intelligent, data-led and technology-enabled capability. The work brings together technology, data, risk and operations to deliver customer, regulatory and business outcomes. This is an opportunity to lead significant enterprise transformation rather than simply operate an established function. The role requires a leader who can navigate ambiguity, shape direction, create alignment and guide multidisciplinary teams through complex change in a regulated environment. You will shape the strategic direction, delivery roadmap and ongoing performance of a critical monitoring capability that helps protect customers, communities and the financial system. What you’ll do As Executive Manager, Crew Lead, you will: Own the end-to-end strategy, roadmap, performance and delivery outcomes for the Customer Monitoring crew. Lead a multi-squad environment, aligning priorities, dependencies and outcomes across product, technology, data, risk, operations, delivery and change. Shape the crew’s purpose, priorities and roadmap, ensuring alignment to Economic Crime strategy, enterprise priorities, regulatory expectations and measurable value. Translate strategic objectives into actionable quarterly plans, squad priorities, delivery milestones and performance measures. Partner closely with Product Owners, Crew Tech Leads, Technology, Risk, Operations, Data and business stakeholders to ensure strong alignment across delivery and run outcomes. Drive a clear, prioritised and outcome-focused backlog that balances strategic transformation, operational resilience, regulatory delivery, risk reduction and customer impact. Establish strong governance disciplines across planning, delivery, risk, issues, dependencies, decisions, controls and executive reporting. Use data, metrics and insights to monitor performance, identify risks and opportunities, and support timely executive decision-making. Manage cross-domain dependencies, competing priorities and delivery constraints, proactively resolving blockers and guiding teams through ambiguity. Build strong partnerships across Economic Crime, Technology, Risk, Data, Operations and enterprise stakeholders to ensure delivery is integrated and sustainable. Champion simplification, automation, resilience, modern product practices and continuous improvement across the crew. Build and lead a high-performing crew culture, with clear ownership, strong engagement, accountability, pace and a focus on safe delivery. What you’ll bring You are a senior leader who combines strategic thinking with practical execution. You can lead through complexity, connect business and technology, and bring clarity to ambiguous environments. We’re particularly interested in: Demonstrated experience leading large-scale product, technology, operational or transformation teams in complex environments. A strong track record delivering customer, regulatory, risk or business outcomes across multidisciplinary teams. Experience leading across product, technology, data, risk, operations, delivery and change functions. Strong commercial, strategic and operational judgement, with the ability to connect long-term vision to execution. Strong understanding of risk management, governance, controls and delivery assurance in a regulated environment. Effective stakeholder engagement and influencing skills, including experience engaging senior and executive-level stakeholders. Demonstrated ability to manage ambiguity, competing priorities, cross-domain dependencies and complex trade-offs. Experience applying agile, product-led and customer-centric ways of working at scale. A data-led approach to performance, prioritisation and decision-making. A passion for developing people, building capability and creating high-performing teams. Experience in banking, financial services, risk, compliance, financial crime, data, analytics, detection, monitoring or operational transformation would be advantageous. What success looks like You will build a clear understanding of the crew's purpose, strategic outcomes, delivery commitments, technology landscape, risk profile, operational dependencies and stakeholder expectations. You will establish an integrated view of priorities, performance, delivery, risk and dependencies, supported by clear governance and sequencing across squads and stakeholders. Over time, success will be reflected in improved monitoring capability, sustainable execution, effective risk management, stronger crew performance, and delivery of customer, regulatory and business value. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/10/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with us is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Executive Manager, Crew Lead: Financial Crime Domain (Customer Monitoring).

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