Role Purpose The Senior Manager, IT Operations and AI is a senior technical role within the x15 Core Technology team, responsible for helping shape and execute strategy across technology operations, resilience, AI and shared services. The role combines strategic direction with deep technical expertise to build on existing capabilities and services that enable Ventures to operate effectively while retaining agency and autonomy. The role leads x15’s approach to Incident Management, Business Continuity, Disaster Recovery and Site Reliability Engineering (SRE), helps define the strategy and direction for technology operations, resilience and shared services. The role leads and supports the AI Delivery function, providing the direction, technical guidance and development required to translate AI strategy into delivery. Key Accountabilities Technology Operations & Resilience Help define and execute x15’s strategy for technology operations, operational resilience and reliability. Lead and evolve x15’s Incident Management capability, including operating model, governance, tooling and reporting. Provide hands-on technical and operational leadership during major incidents, coordinating investigation, response, escalation and recovery. Establish and mature approaches to Business Continuity Management (BCM), Disaster Recovery (DR) and operational resilience. Drive SRE practices across x15 to improve reliability, observability, recoverability and operational performance. Lead post-incident reviews and translate technical and operational learnings into sustainable improvements. AI Strategy & Delivery Set and evolve x15’s strategy and roadmap for AI adoption, aligned with organisational priorities and Group direction. Lead and support the AI Delivery role, providing clear direction, coaching, prioritisation and technical guidance. Support the AI Delivery role to translate strategy into initiatives, manage dependencies and deliver outcomes across x15. Maintain strong technical knowledge of emerging AI technologies and identify opportunities for adoption across x15. Provide technical oversight and guidance across the evaluation, implementation and scaling of AI capabilities. Partner across Technology, Cyber, Risk and Group teams to enable safe and scalable AI adoption. Shared Technology Services Help define the strategy and future direction for x15’s shared technology services. Provide technical product ownership for a portfolio of shared services, platforms and capabilities. Set roadmaps and priorities and guide technical decisions across the service lifecycle. Ensure services are reliable, secure, resilient, cost-effective and aligned with evolving technology needs. Use service performance, operational data and stakeholder feedback to drive investment and continuous improvement. Stakeholder, Vendor & Third-Party Management Build strong relationships across Core Technology, Ventures, Group technology teams and senior stakeholders. Lead technical engagement with strategic vendors and third-party providers and hold partners accountable for service and delivery outcomes. Provide clear reporting and insights across operations, resilience, incidents, shared services and AI. Navigate complex technical dependencies and influence outcomes across teams without direct authority. Experience & Capabilities Strong technical background across technology operations, cloud, platforms or software engineering, with experience leading major incidents and complex recovery activities. Experience across Incident Management, SRE, Business Continuity, Disaster Recovery and operational resilience. Strong understanding of enterprise AI, AI-assisted engineering and adoption, with practical experience using OpenAI ChatGPT, Anthropic Claude Code or equivalent platforms. Experience with operational and delivery platforms including PagerDuty and Atlassian Jira. Experience developing technology strategy and providing technical product ownership for shared services or platforms. Strong people leadership, vendor and third-party management, stakeholder engagement and executive communication skills. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 30/10/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with us is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

IT Operations Senior Manager.

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