The Women's Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience.
Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.
Pay Rate: $20.00 per hour. This position is considered entry level.
Part-time Schedule:
Sunday: 6:45am-2:00pm
Monday: 3:00-11:00pm
Tuesday: off
Wednesday: off
Thursday: off
Friday: off
Saturday: off
KEY RESPONSIBILITIES
Member Service & Hospitality
- Greet members and guests warmly and professionally upon arrival
- Deliver exceptional customer service through prompt, courteous, and personalized interactions
- Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies
- Build positive relationships with members through consistent engagement and excellent service
- Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate
- Maintain confidentiality and discretion regarding member information at all times
- Professionally enforce locker room policies, procedures, and Club guidelines
Reception & Administrative Operations
- Answer and direct incoming phone calls, emails, and member inquiries
- Schedule and manage appointments, reservations, and service requests as required
- Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists
- Process member transactions, including locker rentals, retail purchases, and service-related payments
- Assist with billing inquiries and communicate discrepancies to management
- Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff
Locker & Member Account Management
- Coordinate locker assignments, transfers, cancellations, and inventory tracking
- Maintain accurate locker records and member account information
- Assist members with locker-related questions and concerns
- Monitor locker availability and communicate utilization trends to management
- Support lost-and-found procedures and documentation
- Help coordinate member amenity requests and special accommodations
Operational Support
- Maintain a clean, organized, and professional reception area
- Monitor inventory levels of office and member-use supplies and communicate replenishment needs
- Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs
- Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations
- Assist with departmental communications, promotions, and special events
- Support training efforts and serve as a resource for team members when needed
Professional Standards & Accountability
- Maintain a polished and professional appearance in accordance with East Bank Club standards
- Wear the required uniform and name tag while on duty
- Demonstrate reliability, accountability, and professionalism in all interactions
- Maintain strong attendance and punctuality
- Follow all East Bank Club policies, procedures, and Employee Handbook guidelines
- Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership
Requirements
- Ability to stand and move throughout the workday.
- Frequent use of computers, telephones, and office equipment.
- Ability to lift and carry up to 25 pounds.
- Ability to perform occasional reaching, bending, kneeling, and light physical tasks.
- Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.
Qualifications
- Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Excellent organizational, multitasking, and time-management abilities.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred.
- Ability to remain professional, calm, and solution-oriented in a fast-paced environment.
- Strong attention to detail and commitment to creating a best-in-class member experience.
- Ability to work independently while contributing positively within a team environment.
Benefits
Time Off & Retirement
- Paid Time Off
- 401(k) with company match up to 3%
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
Health & Wellness:
- Comprehensive health, vision, and dental insurance
- HSA and FSA enrollment options
- Short- & Long-Term Disability options
- Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
- Long-Term Care options: Coverage up to 50% of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
Employee Perks:
- Free workout privileges
- Employee discounts in the Pro Shop, Spa & Salon services and in the Market
- Parking and transit benefits (pre-tax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.