Department: 02037 GCMG Psychiatry Telepsychiatry: Billingsley - Behavioral Health: Telepsychiatry Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Primarily scheduled during standard business hours Monday-Friday; however, the Telepsychiatry program operates 24/7. The position serves as a designated clinical operations resource and may be contacted outside of scheduled hours for urgent workflow, patient-flow, staffing, or escalation concerns requiring leadership support. Periodic onsite attendance is required for onboarding, training, meetings, and other departmental or organizational initiatives. Pay Range: $38.20 - $57.30 The Psychotherapist Lead for Telepsychiatry provides behavioral health assessment and care coordination services while serving as the clinical lead for day-to-day telepsychiatry clinical operations. This role maintains an active clinical caseload and supports patient flow, triage of clinical needs, treatment planning, quality outcomes, staff development, and interdisciplinary collaboration to ensure safe, efficient, and patient-centered care delivery. Major Responsibilities: Maintains active clinical practice and provides direct patient care support during staffing shortages, patient surges, escalation events, and other operational needs. Conducts comprehensive behavioral health assessments, establishes diagnoses, and develops, implements, and monitors treatment plans in accordance with professional standards and organizational policies. Monitors clinical productivity, documentation quality, regulatory compliance, and operational performance metrics, identifying opportunities for improvement and partnering with leadership on action plans. Leads daily clinical operations, including patient flow, workload prioritization, and telepsychiatry tracking board oversight. Serves as a clinical resource, providing guidance related to treatment planning, crisis intervention, complex case management, and clinical workflow. Assists with coordinating clinical coverage to support continuous 24/7/365 service delivery. Proactively identifies coverage gaps, facilitates schedule adjustments, and communicates staffing needs to leadership. Assists with staff onboarding, orientation, training and professional development activities to support clinical excellence and team effectiveness. Participates in quality improvement, program development, and regulatory readiness initiatives to enhance patient care, clinical performance, and service delivery. Leads workflow improvement initiatives and implements solutions that improve quality, efficiency, patient experience, and teammate engagement. Leads interdisciplinary treatment team to review data for multiple sources to produce the best patient outcomes. Establishes goals with the patient to meet his or her treatment goals that are clinically appropriate to address the stated diagnosis, development focused, and achievable within the anticipated length of stay and updates the treatment plans as appropriate. Utilizes evidence based therapeutic techniques to address a range of mental health conditions, including but not limited to anxiety disorders, depression, and trauma-related disorders to help patients reach their goals. Conducts comprehensive assessments, diagnoses, formulates and monitors individualized treatment plans and treatment interventions, which are in accordance with policies. Provides quality individual, couple, family and/or group therapy, which are focused on the patient's identified diagnosis and needs. Provides education to patient and family as needed. Assists with human resource responsibilities, which may include: interviewing and selection of new employees, staff development, employee orientation, providing performance feedback, resolution of employee concerns, and employee morale. Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance. Communicates changes in policies, procedures, and processes. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues. Monitors the clinical productivity of psychotherapists and develops action plans as needed. Performs quality management/ improvement activities as determined by the manager, and monitors denials for assigned clinic/department. Identifies new program opportunities and works with manager to develop and implement programs Provides community education and outreach, including referral development and marketing efforts to generate new business. Accurately completes all documentation responsibilities as outlined in department/service area procedures within established timelines. Documentation responsibilities include but are not limited to treatment plans, progress notes, discharge summaries, aftercare plans, records for billing, etc. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: Professional Counselor license issued by the state of North Carolina, or Marriage and Family Therapist license issued by the state of North Carolina, or Social Worker, Clinical license issued by the state of North Carolina. Wisconsin Teammates – Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) and Crisis Prevention Intervention (CPI) certification needs to be obtained within 90 days of employment. Education Required: Master's Degree in Social Work, or Master's Degree in Psychology, Clinical, or Master's Degree in Psychology, Educational, or Master's Degree in Psychology, Counseling or related field Experience Required: Typically requires 5 years of experience in providing therapy in behavioral health. Knowledge, Skills & Abilities Required: Some positions may be restricted to individuals with Master's Degree in Social Work and be a Licensed Clinical Social Worker upon hire. Some positions may also require one of the following Substance Abuse licenses upon hire, Substance Abuse Counselor-In-Training, Substance Abuse Counselor, Clinical Substance Abuse Counselor, or Clinical Supervisor-In-Training. Skilled as a generalist and has one or more specializations. Extensive knowledge and skills in the application of theory, practice and techniques of behavioral health and/or substance abuse treatment services. Good written and verbal communication skills. Demonstrates the ability to function in a complex mental health delivery system. Previous experience serving in a lead, charge, or clinical leadership role within a behavioral health setting is preferred. Experience working in a fast-paced, high-volume healthcare environment, including emergency department, crisis, intake, psychiatric emergency services, or other acute behavioral health settings, is highly desirable. The ideal candidate will have demonstrated success triaging patient needs, coordinating patient flow, monitoring clinical operations, and managing competing priorities to ensure timely access to care and an exceptional patient experience. Experience collaborating with interdisciplinary teams to manage complex patient situations, support care transitions, and drive operational excellence is preferred. Additionally, experience providing clinical guidance, onboarding, training, coaching, and mentorship to teammates, while supporting quality, compliance, and continuous improvement initiatives, is strongly preferred. Physical Requirements and Working Conditions: Will frequently be required to lift up to 25 lbs. without assistance, and will occasionally be required to lift over 25 lbs. with assistance. May be exposed to the following hazard: mechanical, electrical, chemical, blood and body fluids. Must be able to sit, stand, walk, squat, bend, and reach above shoulders and twist. Must be able to restrain and control patients who are outwardly psychotic or physically combative. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

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