Key Responsibilities
- Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
- Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
- Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
- Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
- Collaborate cross-functionally with product, technical, and analytics teams.
- Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.
Requirements
- 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
- Solid experience with Camunda 7/8 in production environments.
- Expert knowledge of BPMN 2.0, DMN, and FEEL.
- Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
- Understanding and interest in modern AI/LLM solutions (for business process integration).
- Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
- Communication skills and willingness to collaborate and share expertise.
Nice-to-have
- Automation experience in customer support or operational business teams.
- Experience specifying API and integration requirements.
- SQL skills for data validation and process behavior analysis.
- Experience with prompt engineering and no-code/low-code AI platforms.
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
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