Accounts Receivable and Collections
- Review customer accounts and receivables aging reports daily to prioritize collection activities.
- Follow up on due and overdue invoices through calls, emails, and meetings.
- Secure payment commitments and track payments against agreed dates.
- Record collection activities, customer responses, and payment commitments in the ERP system.
- Follow up on returned payments, failed transfers, and disputed invoices.
- Escalate overdue accounts, missed commitments, and collection risks to management.
Customer Relationships and Dispute Resolution
- Maintain relationships with customers and their finance teams.
- Respond to inquiries about invoices, statements of account, payments, and outstanding balances.
- Investigate payment delays and coordinate solutions with Sales, Operations, and Finance.
- Reconcile customer accounts and resolve payment discrepancies.
- Verify invoices and supporting documents before collection follow-up.
- Coordinate credit notes, debit notes, and account adjustments through the required approval process.
Reporting and Forecasting
- Prepare weekly and monthly reports on collections, overdue balances, and account status.
- Identify aging trends and accounts requiring management attention.
- Prepare cash collection forecasts based on payment commitments and account history.
- Recommend actions to improve collection performance and reduce overdue receivables.
- Maintain records and supporting documentation for reporting and audit purposes.
Compliance and Controls
- Follow company collection policies, approval requirements, and internal controls.
- Protect customer and company financial information.
- Support internal and external audits related to receivables and collections.
- Conduct collection activities in line with applicable Saudi regulations and company procedures.
How Success Will Be Measured
- Collection target achievement.
- Days Sales Outstanding (DSO).
- Reduction in overdue receivables.
- Collection efficiency.
- Customer account reconciliation accuracy.
- Dispute resolution turnaround time.
- Cash collection forecast accuracy.
Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
- 0–3 years of experience in Collections, Accounts Receivable, Credit Control, Finance, or Customer Account Management.
- Fresh graduates with an understanding of finance fundamentals are welcome to apply.
- Fluency in Arabic and English, both spoken and written.
Skills and Competencies
- Understanding of receivables, invoice management, collection processes, and account reconciliation.
- Proficiency in Microsoft Excel, including PivotTables, VLOOKUP or XLOOKUP, and reporting.
- Ability to analyze account balances and prepare collection reports and forecasts.
- Communication and negotiation skills to secure payment commitments and resolve disputes.
- Consistent follow-up, attention to detail, and accurate recordkeeping.
- Ability to prioritize accounts, manage deadlines, and handle customer conversations with professionalism.
- A customer service approach that balances relationships with collection requirements.
Preferred Qualifications
- Experience with ERP systems such as Odoo, SAP, Oracle, or Microsoft Dynamics.
- Experience in technology, services, logistics, telecommunications, or other B2B environments.
- Familiarity with Saudi VAT invoicing requirements and credit risk assessment.
- Finance or accounting certifications.
Benefits
A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.