Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.
Key Responsibilities
- Manage customer interactions via phone, email, and chat
- Handle orders, refunds, shipping issues, and payment queries
- Liaise with internal teams, couriers, and partners
- Resolve complex cases and escalate when needed
- Maintain high customer satisfaction and meet KPIs
Requirements
- Fluent German + strong English (C1)
- Strong communication and problem-solving skills
- Detail-oriented and able to work under pressure
- Team player with a proactive mindset
- Flexibility for shift work
Working Hours
- 40h/week, rotational shifts
- Monday–Sunday, 07:00–24:00
Benefits
- Without accommodation: ~€1,523
- With accommodation: ~€1,200 + housing
- Meal allowance (€7/day)
- Performance bonus up to €150
- Health insurance from day one
- Paid holidays + bonuses
Training
- 15–20 days (Mon–Fri, 09:00–18:00, in English)
Contract
- Fixed-term (~12 months), with potential to become permanent