As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.
Key Responsibilities
- Respond to customer inquiries and provide technical assistance via phone, email, or chat.
- Troubleshoot software, hardware, and system issues efficiently.
- Escalate complex problems to higher-level technical teams when necessary.
- Document customer interactions and solutions in internal systems.
- Provide feedback to internal teams on recurring issues and potential improvements.
Ensure adherence to company policies and client requirements.
Requirements
- Previous experience in technical support roles will be considered a plus
- Strong problem-solving and analytical skills
- Excellent communication skills in German (mandatory) and English.
- Basic understanding of common software, hardware, and network systems.
- Ability to work in a team and manage multiple tasks effectively.
- Availability to work on-site in Lisbon initially, then move to hybrid model.
Benefits
- Onsite position in Lisbon.
- Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
- Free private health insurance after 6 months.
- Meal allowance and performance bonuses.
- Paid training and professional development opportunities.
- Multicultural and supportive work environment.
- 14 salaries per year.
- Possibilities of career progression after 6 months.