Are you technically minded and experienced in API onboarding and support?
We’re looking for an API Onboarding & Technical Support Specialist to support partners with Delivery Hero API integrations and provide Level 1 technical support.
The role involves partner onboarding, troubleshooting integration-related issues and supporting internal and external stakeholders throughout the process. The position is office-based in Budapest, Hungary.
If you enjoy working with APIs, solving technical issues and supporting successful integrations, we’d love to hear from you!
Responsibilities
- Onboard new partners to the Delivery Hero API platform
- Provide Level 1 technical support for API and integration-related issues
- Review logs and perform initial troubleshooting
- Support internal and external stakeholders throughout the onboarding and integration process
- Assist with POS system integrations and related queries
- Monitor and follow up on the ticket resolution process to ensure timely resolution and customer satisfaction
- Maintain and update troubleshooting guides, FAQs, and support documentation
- Collaborate with internal teams when issues require further investigation or escalation
Requirements
- Native Hungarian
- Fluent English communication skills, both written and spoken
- Experience in API onboarding, API integrations or technical support
- Ability to understand logs and perform Level 1 troubleshooting
- Experience using Postman
- Familiarity with POS systems and integrations is considered an advantage; training can be provided
- Experience working with Jira and Confluence
- Strong problem-solving and analytical skills
- Good communication skills
- Ability to work effectively in a team environment
Benefits
- Gross monthly salary of 650,000 HUF
- Comprehensive training by certified instructors
- Multicultural work environment