Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.
Responsibilities:
- As an Italian Speaking Advisor you will have the responsibilities below:
- Assist viewers through phone and/or chat regarding different queries
- Provide account and application support to viewers namely with regard to software functionality
- Provide technical support and troubleshoot system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
Requirements
To be selected as an Italian Speaking Advisor, you need to have the requirements below:
- Have a high level of Italian (written and oral) and fluent in English (B2)
- Are passionate about entertainment and media enterprise
- Have excellent communication skills coupled with empathy, team spirit and customer-oriented
- Have familiarity with digital streaming services and devices
- Location: Already based in Portugal
Benefits
- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
- We promote inter-company mobility to work at any of our sites around the world
- Workplace: Work From Home (Mainland Portugal)