Are you ready to be part of a global leader in the jewelry industry, renowned for crafting timeless and iconic pieces loved worldwide? We are looking for fluent Italian speakers to join our Customer Support Team and provide exceptional assistance to customers of a prestigious international jewelry brand!
Responsibilities
- Provide support on inquiries and complaints by phone, email, or chat
- Answer incoming calls and emails concerning products, sales, service, corporate information, appointments, etc.
- Maintain high level of customer support and customer satisfaction, keeping a customer relationship database
- Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry
Requirements
- Native or near native Italian speaker
- B2-level English
- Passion for customer support, competitive and a risk-taker
- At least a high school diploma or completed vocational training
- Previous experience on customer sector will be considered positively
Benefits
- Salary: 1.182 euros gross/monthly
- Monthly performance bonus
- Private Health Insurance
- Fit pass
- Excellent growth opportunities in a multinational industry leader