We are looking for Italian Travel Consultants to work for a leading online travel agency.
The company offers online reservations for hotel rooms and rental cars to both leisure and business travelers.
On a typical day, you will:
- Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
- Provide accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensure a high level of partner service and a positive partner experience
- Track and follow cases to ensure that they closed in an efficient and timely manner
- Follow and apply Regulations regarding Personal and Performance Data Confidentiality and Security
Requirements
- Fluent in Italian and English
- Experience in customer service experience is a plus
- Ability to adapt and excel in a fast-paced work environment
- High school diploma or equivalent
- Ability to handle several outsourced business transactions (information requests, service requests, complaints and sales request spare parts) for all channels (phone, email, chat)
Benefits
- Competitive salary and performance-based bonuses
- Private health insurance
- Work-from-home options
- Relocation support for international candidates
- Unique opportunity to develop skills and become a brand ambassador for our client's iconic brand
- Enjoy working with fun, talented, and witty colleagues
- Participate in free-spirited, themed employee events
- Numerous career growth and learning opportunities for ambitious individuals