Are you a fluent Slovenian speaker looking for a dynamic role in customer support?
Are you passionate about delivering exceptional customer service? We're seeking Customer Support Specialists to provide top-tier support and resolutions to our valued customers. As our company continues to grow, we’re looking for dedicated professionals who can enhance customer loyalty and foster long-term customer relationships.
If you thrive in a dynamic environment and are committed to creating positive customer experiences, we’d love to hear from you!
- Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
- Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
- Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
- Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
- Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
- Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.
Requirements
- Native proficiency in Slovenian
- Advanced (B2) level in English (oral and written)
- Outstanding communication and presentation abilities
- Experience managing customer expectations and de-escalating tense scenarios
- Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
- Ability to work in a team environment
Benefits
- Work from home
- Competitive salary package
- Monthly performance bonuses
- Comprehensive training by certified instructors
- Multicultural work environment