On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment!
Responsibilities
- Identify and assess customers’ needs
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Keep records of customer interactions, comments and complaints
- Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
- Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
- Enhance customer experience by gathering customer feedback and share with the Product teams
Requirements
- Native or near native Spanish speaker
- B2-level English
- Passion for customer support, competitive and a risk-taker
- At least a high school diploma or completed vocational training
- Previous experience on customer sector will be considered positively
Benefits
- Salary: 1.182 euros gross/monthly
- Monthly performance bonus
- Private Health Insurance
- Fit pass
- Excellent growth opportunities in a multinational industry leader