Your mission
Job Purpose, Scope and ImpactResponsible for ensuring that Nexrail has effective technology solutions for their business process. Coordinate the implementation of application changes and improvements (or initial deployment), working closely with external TMA/maintenance providers. As a member of the IS/IT team, reporting to the IT Director, ensure that business application solutions align with the overall IT strategy, architecture and security. This person will take a strong interest in the detailed functioning of the entire Nexrail/LocMaint business model. This is a hands-on role, not a people-management position.
Key Responsibilities
- Analyse existing business processes and identify opportunities for digitalization and efficiency improvements.
- Identify and define business application improvement opportunities by working closely with business units to document requirements, evaluate solutions and prepare project specifications. Support budget preparation and approval process for application-related initiatives.
- Coordinate the implementation of changes and enhancements including: close cooperation with platform integrators, coordinating testing, training, user reference materials and documentation of customizations.
- Coordinate meeting business needs for on-going changes to existing systems.
- Monitor versions of IT platforms used to plan for upgrades.
- Supervise external TMA providers: prioritize support tickets, monitor SLAs, and validate the quality of delivered work
- Responsible for validating TMA and vendor supplier invoices and reporting relative to approved budgets.
- Process Troubleshooting & User Enablement: Providing long-term, hands-on support to unblock business processes. For example, if a Purchase Order is stuck in a workflow, this individual would not only resolve the bottleneck but also educate the user on the root cause to prevent recurring mistakes.
- Broader Application Scope: Expanding the role's focus to application champion for our foundational applications. Coordinating with operational teams to implement meaningful business process improvements
- Act as the bridge between business stakeholders and IT teams.
- Support change management and user adoption.
Your profile
- A minimum of 5 years of experience owning or supporting business applications (ERP, core business systems), including hands-on troubleshooting.
- Proven ability to manage multiple multiple applications and priorities simultaneously.
- Ability to envision how the IS environment can be optimized
- Experience overseeing external service providers (TMA/maintenance contracts), including SLA monitoring and invoice validation
- Strong relationship-building and stakeholder management skills, with a proven ability to build trust and collaborate effectively with business process owners across departments
- Proven track record of defining detailed IS specifications with non-IT staff.
- Professional fluency in English and German – French a plus.