Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies.
The Infrastructure Specialist, System Administration will be responsible for providing advanced technical support and leading enterprise server infrastructure operations in a large global client environment. The role requires strong hands-on experience in Linux, Windows Server, or IBM AIX administration, along with expertise in server migrations, virtualization, cloud infrastructure, high availability, clustering, automation, and disaster recovery. The candidate will act as an L3 escalation point, lead complex incident resolution, drive root-cause analysis, and mentor junior administrators.
Responsibilities
- Act as the L3 escalation point and technical lead for Linux, Windows or AIX server environments.
- Lead server migrations, OS upgrades and data centre or cloud transitions, including assessment, planning, execution and validation.
- Design and implement high availability and clustering solutions, such as Pacemaker, Windows Failover Clustering or PowerHA.
- Own major incidents end to end, lead root-cause analysis and drive permanent fixes.
- Define and enforce standards for patching, hardening, monitoring and backup across the estate.
- Build automation frameworks with Ansible, Terraform, PowerShell or Python to reduce manual effort.
- Review and approve technical changes, and represent the team in change advisory meetings.
- Mentor L1/L2 administrators and review their work.
- Communicate clearly with client stakeholders on incidents, risks and service improvement plans.
- Maintain architecture documentation, runbooks and knowledge base articles.
Skills required
- 6+ years of hands-on administration of Linux (RHEL), Windows Server or IBM AIX in large production environments.
- Proven experience leading OS migrations, upgrades or virtualization and cloud transitions.
- Strong expertise in VMware vSphere and/or Azure or AWS infrastructure.
- Expertise in high availability, clustering and disaster recovery.
- Advanced scripting and automation using Ansible plus Shell, PowerShell or Python.
- Strong knowledge of storage (SAN/NAS, LVM), networking fundamentals, DNS, Active Directory or LDAP, and security hardening.
- Strong ITIL practices and experience owning major incidents and root-cause analysis.
- Excellent written and spoken communication skills for client-facing work.
Qualifications
- 7 to 12 years of total experience, with at least 6 years of relevant system administration experience.
- Bachelor's degree in Engineering, Computer Science, IT or an equivalent discipline.
- Preferred certifications: RHCSA or RHCE, Microsoft Certified (Windows Server or Azure Administrator), VMware VCP, AWS SysOps Administrator, and ITIL Foundation.
- Experience supporting large-scale enterprise production environments.
- Willingness to support rotational shifts, on-call escalation and weekend change windows when required.
- Ability to work from the client office from day one.
- Strong problem-solving, analytical and communication skills.
Good to have
- Terraform and infrastructure-as-code pipelines.
- Kubernetes or Red Hat OpenShift administration.
- Middleware administration (WebSphere, WebLogic, JBoss).
- IBM Power Systems: PowerVM, VIOS, NIM and LPAR management.
- Workload automation tools such as Control-M.
Benefits at Anovia
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered.
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities.
- Remote work opportunities
- Focus on work/life balance.
- Immigration Program supporting immigration to Canada for eligible employees.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Anovia is an equal opportunity employer.