Ticket Office and Enquiries Supervisor
Babylonstoren has an exciting opportunity for a confident, approachable and service-oriented supervisor to lead our Ticket Office and Enquiries team. The ideal candidate enjoys working with people, leads by example and takes pride in creating a warm, welcoming and professional guest experience.
We are looking for a proactive leader with strong organisational skills who can support and develop a team, make sound decisions and remain calm under pressure.
Requirements:
- Strong leadership, interpersonal and communication skills.
- The ability to motivate, guide and support a team.
- Confidence in making decisions and resolving guest concerns professionally.
- Excellent organisational skills and attention to detail.
- The ability to prioritise tasks and manage competing demands during busy periods.
- A calm, approachable and professional manner.
- A passion for delivering excellent guest service.
Responsibilities:
- Oversee the daily operations of the Ticket Office and Enquiries team.
- Provide clear direction, coaching and constructive feedback to team members.
- Ensure guests receive a warm welcome and consistent, professional service.
- Ensure guest enquiries are answered promptly and followed up where necessary.
- Oversee bookings, group enquiries, payments, deposits and refunds.
- Maintain accurate and up-to-date booking and payment records.
- Resolve guest concerns efficiently and escalate matters when appropriate.
- Coordinate clear handovers to ensure continuity between shifts.
- Keep management informed of operational matters, team performance and any issues requiring attention.