Position: Housekeeping Houseperson Date:
Reports to: Director of Housekeeping
JOB SUMMARY The Houseperson is responsible for cleaning and maintaining public areas of the hotel, assisting room attendants with general cleaning of guest rooms. This includes vacuuming, shampooing of carpets, cleaning/waxing of floors, trash removal, stocking and maintaining supply rooms and other cleaning duties.
CANDIDATE PROFILE
Experience
• Previous experience in similar capacities; hotels, hospitals etc. is preferred.
JOB ESSENTIALS
• Stocking all housekeeping carts and cart rooms with appropriate PAR levels are maintained through the entire building, in compliance with brand standards.
• Remove laundry from rooms and/or chutes.
• Restock linen on floors as necessary.
• Clean and maintain common areas, i.e., elevators, stock and store- rooms, hallways, stairs, vending areas, and guest laundry facility. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
• Perform deep cleaning tasks, as needed.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays
• Perform any other job-related duties as assigned.
Other
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Ability to work use commercial cleaning chemicals.
• Strong attention to detail
• Ability to establish and maintain effective working relationships with associates and guests.
• Able to understand and follow all safety related procedures while performing all tasks.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.