Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details World Courier moves time-critical, life-saving pharma shipments across the globe, and our customer portal is where customers experience that service. You will own the product that reshapes how customers interact with us. This is a high-visibility role with full product accountability: you will lead the evolution of a live global platform into a next-generation, AI-enabled, multi-market digital experience. Why this role matters Customer portals are central to how customers interact with World Courier—placing orders, tracking shipments, and accessing critical logistics information. This role ensures that our customer portals evolve into integrated, consistent, and user-centric digital experiences, reducing reliance on manual interactions and enabling scalable, self-service capabilities across regions and markets. Many customer interactions still happen by email and phone. You will make digital the preferred channel through an intuitive, scalable self-service experience. Your success will be measured by customer satisfaction and by the growth of self-service adoption. What you’ll own Product ownership: You will have full accountability for the vision, backlog and outcomes of our customer portal products, working closely with the business Product Manager and the Product Group Manager. Squad leadership: You will lead a multidisciplinary squad of business analysts, engineers, design and QA in an agile setup. You will set direction, prioritize by customer and business value, and keep delivery continuous. Product scope: You will take our live global portal into new markets and channels, and into a reimagined user experience. AI-enabled experience: You will identify and deliver practical AI use cases that improve customer experience and efficiency, applying responsible AI principles in a regulated industry. Collaboration: You will partner with peer Product Owners and integration teams to deliver seamless end-to-end customer journeys. What success looks like Higher customer satisfaction (NPS). A measurable shift from manual to self-service interactions. Successful launch of new markets, channels and capabilities. Visible AI-driven improvements to customer and operational outcomes. Continuous value delivery with strong stakeholder alignment. . What you bring 8+ years in product ownership or management, with a strong track record in agile environments. Experience leading cross-functional squads without formal line management. Proven delivery of customer-facing digital products such as portals or web and mobile applications. Hands-on experience shaping or delivering AI-enabled features, turning emerging capabilities into practical outcomes. Strong stakeholder management across executives, business and technology teams in a global, matrixed organization. Comfort working across cultures and time zones. Experience in regulated industries such as healthcare, pharma or logistics is highly desirable. Agile or product certifications (CSPO, SAFe PO or similar) are a plus. English proficiency at C1 level or higher (written and spoken). Additional languages are a plus. Why join us Own a flagship, high-visibility product with real decision-making authority. Shape the next generation of customer digital experience, including AI. Work internationally with global teams and exposure to senior leadership. Join a re-imagined, product-led IT function driving digital transformation. Hybrid working is based in Madrid or London. Competitive compensation. Contribute to a purpose-driven business delivering essential pharma logistics. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier Management Ltd. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: [email protected]

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